Manager Customer Centricity & Business Development - CESE (f/m/d)

at  Deutsche Post DHL

UNLEASH YOUR POTENTIAL. MAKE A DIFFERENCE.

We are DHL Freight - a group of 13,000 road cargo experts and Certified Freight Specialists operating in more than 40 countries, who are proud to provide their customers with the best overland freight transport solutions. We are always looking ahead to the next commercial opportunity, anticipating the next global trend. Because at DHL Freight, we’re not simply about freight forwarding. We’re about forward thinking ways to connect people - and improve their lives.
We are seeking an enthusiastic and dynamic Manager Customer Centricity and Business Development for our CESE: Central & Southern European Cluster (f/m/d). This is a one year time limited contract. An extension is possible.
The position can be carried out from anywhere in Germany- ideally from Erlensee the CESE Headquarters.
As a key member of our team, you will play a crucial role in aligning our strategies with our customers’ needs and leading initiatives that drive performance and productivity.

• Align and prepare content for the Freight Management Board and follow-up Senior Management content with the CEO and Function Heads
• Plan, organize, and conduct management events for the CESE cluster, while managing the CESE CEO office agenda
• Prepare townhall decks in collaboration with country teams.
• Oversee the implementation of our new strategy, including Spotlight Calls, Action Trackers, Expert Groups, and our customer centricity dashboard
• Drive customer service performance and productivity, manage reporting, and lead the Customer Service community for the CESE cluster
• Manage customer feedback tools, lead the customer feedback community for the CESE cluster and support customer service processes (Surveys and NPA).
• Create actionable insights from feedback tools and coordinate follow-up actions