Manager, Customer Consulting

at  LSEG London Stock Exchange Group

JOB SUMMARY

You will be handling the execution and delivery of the valuable services that LSEG TORA provides to clients, including: on-boarding, STP integration and management of other special projects to support the trading and operational activities of our clients. This role will require a multifaceted professional who has a strong focus on customer service, and can handle client expectations in the delivery of all committed project goals and timelines.

Your responsibilities

• Become an authority in the functionality and use of the TORA OEMS and PRMS and other industry leading products and services
• Work directly with traders, portfolio managers, back / middle office staff, brokers and other software vendors to implement solutions for our clients
• Collaborate with Sales throughout the pre- and post-sales process, including discovery, setting up tailored solution demonstrations, and assessing implementation requirements
• Actively lead the onboarding of new LSEG TORA clients, helping to align LSEG TORA solutions to client goals and workflows, ensuring a smooth launch experience
• Working with our engineering teams, optimally define the requirements and own the straight-through-processing of trade information from LSEG TORA to downstream systems in use by clients (integration work and ongoing change management)
• Lead client-specific projects – including defining the requirements, crafting SOW documents, and project handling until completion
• Fulfill new requests for clients – from new functionality in the system to configuration changes – within the time frames required
• Accurately record all projects and time spent using the systems and processes
• Actively support cross-regional initiatives for clients and the team to satisfy the company’s global goals

What we are looking for

• Knowledge of financial products and experience working in the electronic trading space, eg OMS, EMS, FIX connectivity
• Proven experience within the financial services industry with a deep understanding of systems, applications and programs
• Proven expertise in business analysis, project management, planning and organization
• Excellent interpersonal skills in English
• Comfortable addressing clients; skilled in listening to clients to gather requirements
• Ability to multitask in a multifaceted environment with a focus on attention to detail
• Uses analytical skills and a strong sense of urgency to provide solutions and new insights
• Ability to forge positive relationships with clients, partners, and within the team
• Japanese language skills will be an advantage

LSEG is committed to offering equal opportunities to all candidates, and working together on reasonable accommodation of needs.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Become an authority in the functionality and use of the TORA OEMS and PRMS and other industry leading products and services
• Work directly with traders, portfolio managers, back / middle office staff, brokers and other software vendors to implement solutions for our clients
• Collaborate with Sales throughout the pre- and post-sales process, including discovery, setting up tailored solution demonstrations, and assessing implementation requirements
• Actively lead the onboarding of new LSEG TORA clients, helping to align LSEG TORA solutions to client goals and workflows, ensuring a smooth launch experience
• Working with our engineering teams, optimally define the requirements and own the straight-through-processing of trade information from LSEG TORA to downstream systems in use by clients (integration work and ongoing change management)
• Lead client-specific projects – including defining the requirements, crafting SOW documents, and project handling until completion
• Fulfill new requests for clients – from new functionality in the system to configuration changes – within the time frames required
• Accurately record all projects and time spent using the systems and processes
• Actively support cross-regional initiatives for clients and the team to satisfy the company’s global goal