Manager Customer Experience - Orlando Health - Full Time

at  Orlando Health

Position Summary:
Orlando Health is a 3,200-bed system that includes 15 wholly-owned hospitals and emergency departments; rehabilitation services, cancer institutes, heart institutes, imaging and laboratory services, wound care centers, physician offices for adults and pediatrics, skilled nursing facilities, an in-patient behavioral health facility, home healthcare services in partnership with LHC Group, and urgent care centers in partnership with CareSpot Urgent Care. Nearly 4,200 physicians, representing more than 80 medical specialties and subspecialties have privileges across the Orlando Health system, which employs nearly 22,000 team members. Areas of clinical excellence are orthopedics, heart and vascular, cancer care, neurosciences, surgery, pediatric specialties, neonatology, women’s health and trauma
Position Summary
The Manager, Customer Experience is responsible for inspiring, engaging, enabling, and holding every member of the team at their facility
accountable for the customer experience. This role will measure all aspects of customer experience at the site level, developing and
implementing processes to improve customer satisfaction and ensuring organizational accountability. This leader will coordinate with
the System Director and other site leaders to address and align a system-wide and appropriately consistent approach to the customer
experience using the Orlando Health Way as a guidepost.

Please refer the Job description for details