Manager, Customer Operations

at  CocaCola Canada Bottling Limited

Facility Location- Richmond
Posting Locations - Vancouver; Calgary; Edmonton; Halifax; Kelowna; Montreal; Toronto; Winnipeg
Department - Cold Drink Equipment Customer Operations
Job Function - Customer Care and Inside Sales
Employee Type - Regular Employee FT Salaried
Salary - $103,500-$109,000

QUALIFICATIONS

• Bachelor’s Degree in Business or Engineering
• Minimum work experience: 3+ years of experience in project management, operations and/or consulting, preferably in the consumer-packaged goods industry (including 1-2 years as a contributor)
• Experience in managing and supporting a team of direct & indirect reports
• Demonstrated ability to develop business cases, project schedules and forecasts
• Quantitative & analytical experience - strong understanding of Coca-Cola Canada Bottling Limited systems including Margin Minder, SAP HANA, Microsoft Power BI is an asset
• Proven effective written, oral and financial storytelling skills
• Direct customer experience managing deliverables and expectations
• Project Management certification (PMP) is an asset
  To learn about the competencies required for the role, click here

ABOUT US: PROUDLY CANADIAN AND INDEPENDENTLY OWNED, WE ARE COKE CANADA!

Coca-Cola Canada Bottling Limited is Canada’s premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide. For more information about Coke Canada Bottling, please visit cokecanada.com

• Oversee and manage multiple projects of moderate to high complexity for many of our largest FSOP customers including new store openings, equipment installs and innovation implementation.
• Work closely with project leads, customer operations and analyst to deliver successful implementation and completion of customer initiatives as well as day to day operational needs
• Head multiple routines and meetings, with both customer and internal stakeholders keeping them on track to ensure success
• Act as a voice of the Customer Operations Team when interacting with other reporting functions, including the operational field.
• Manipulate large amounts of data, making informed judgements
• Ensure all reports, tools and routines are not only standardized but adaptable for future growth
• Monitor progress towards achieving team’s objectives
• Account for your team’s activities to Senior Manager of Equipment Operations