Manager, Customer Service, Denmark

at  Fiskars

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!
Customer Service manager Vita Europe
Are you ready to make a significant impact in a dynamic and fast-paced environment?
Business Support, Vita Europe, is looking for a new Customer service manager for the European team. This role is pivotal in ensuring that the business runs smoothly and will be responsible for the customer service representatives in Denmark and Central Europe.
Customer service is responsible for total order management daily process tasks related to order handling, claims handling and delivery creation. We are looking for well-organized team player who has earlier customer service experience and strong commercial understanding to drive the team forward.
The position is based in Glostrup Denmark and will report to the Director, Business support, Sales Vita Europe. The role involves close cooperation with the Business Project Manager, Sales Planning Manager, and Business Support Manager on various organizational projects.
Central to this role is the capacity to navigate complex organizational landscapes, ensuring that all operational information reaches the necessary stakeholders across Europe promptly and accurately. This necessitates a deep understanding of the company’s broader goals and the ability to translate these into actionable plans and routines that enhance the team’s efficiency and effectiveness.
The Role:
As Manager, Customer Service, you are genuinely excited to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep Customer Service running in an efficient manner, lead the team, to increase customer satisfaction and increase sales through our wholesale platform.

Responsibilities:

• Improve customer service experience - high customer satisfaction
• Take ownership of customers issues and follow problems through to resolution
• Develop service procedures, policies and standards
• Recruit, mentor and develop customer service representatives and nurture an environment where they can excel
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities
• Drive sales through our Wholesale platform (Trade Portal) through pro-active dialogue with customers

Job Qualifications:

• Suitable degree, commercial education (Bachelor level) or similar and relevant experience
• Fluent Danish and English, other languages are a plus
• SAP or similar ERP systems is a must
• Experience in similar role
• Ability to lead a team
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation/Commercial understanding
• Knowledge of management methods and techniques

Who you are:
The ideal candidate will have proven experience in a similar role, showcasing the ability to manage teams effectively and foster development. A strong commercial acumen and a continuous improvement mindset are essential, with a focus on process optimization and inter-departmental collaboration.
The role demands a sales driven thinker who can also operate tactically and operationally, ensuring comprehensive support across the European segment.
Educational background: Bachelor
Language proficiency:
Fluent in Danish and English, written and verbal (additional languages is a plus)
Location: Glostrup, Denmark – Limited traveling
Application:
We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV. Please send application in Danish.
We are committed to protecting your personal data, so we only accept applications through our career website.
Last day of application:
2024-07-14

At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:
Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
Health and Wellness: Your well-being matters to us and we want to help you achieve it. We offer health insurance plans so you can take care of yourself and your loved ones.
Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. We currently offer hybrid work arrangements where possible.
Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives, and learning resources, we empower our employees to reach their full potential.
Future Planning: We care about your future. We offer pension plan contributions (both company and employee contribute) providing you with financial security in your post-work years.
Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.
Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.
We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.
Read more:
fiskarsgroup.com

• Improve customer service experience - high customer satisfaction
• Take ownership of customers issues and follow problems through to resolution
• Develop service procedures, policies and standards
• Recruit, mentor and develop customer service representatives and nurture an environment where they can excel
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities
• Drive sales through our Wholesale platform (Trade Portal) through pro-active dialogue with customer