Manager Data & Business Intelligence NAM

at  Club Med SAS

ABOUT CLUB MED

Club Med, founded in 1950 by Gérard Blitz, is the pioneer of the all-inclusive concept, offering nearly 70 premium resorts in stunning locations around the world, including North and South America, the Caribbean, Asia, Africa, Europe and the Mediterranean.
Each Club Med resort features authentic local style and comfortably upscale accommodations, superior sports programming and activities, enriching children’s programs, gourmet dining, and warm and friendly service by its world-renowned staff with legendary hospitality skills, an all-encompassing energy and diverse backgrounds.
Club Med operates in more than 32 countries and continues to maintain its authentic Club Med spirit with an international staff of more than 23,000 employees from more than 110 different nationalities. Led by its pioneering spirit, Club Med continues to grow and adapt to each market with three to five new resort openings or renovations per year.
Our corporate offices are located in Paris, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami, with sales offices situated in Montreal, Arizona, and Mexico City as well as dozens of other countries.

EDUCATION & BACKGROUND

• University Degree (Business school, IT degree)
• A minimum of 5 years of experience in data and business intelligence
• Good knowledge of process within the company - Manager level.
• Good understanding of contact center operations & digital platforms

SOFT SKILLS

• High sense of responsibility
• Adaptable
• Client focus & cooperative mindset
• Rigor and organization, including attention to detail and multi-tasking skills
• Capacity to understand topics related to several domains (marketing, sales, revenue management, finance, IT, legal etc…)
• Curiosity & tenacity
• Good interpersonal skills
• Results & solution driven mindset
• Ability to step out of comfort zone

The Data & Business Intelligence Manager is responsible for:

• Management of the Club Med North America (USA, Canada, Mexico) Data team (2 data analysts)
• Guiding all the North America Business Unit in closely monitoring business performances & processes by providing them omnichannel reporting and dashboards: online, media, call center, agencies, indirect partners…
• Illustrating and monitoring the customer sales journey to maximize efficiency throughout processes and organizations
• Managing the data & omnichannel projects accross the BU, coordinating and driving the various involved teams to prioritize and achieve the projects
• Be involved in NAM strategic projects and support key data driven top management decisions