Manager, Data Center Operations and Infrastructure

at  Aptum

ABOUT APTUM

Aptum is a hybrid multi-cloud consulting, managed services, and software company focused on open source, cloud native platforms, networking, DevOps and infrastructure services. Our purpose is to ensure our customers own their destiny in the cloud™, meaning that we help our customers leverage the flexibility of the cloud or the stability of on-premises infrastructure while reserving the right to change technologies and components without vendor lock-in, enabling our customers to meet their changing business goals over time.

REQUIREMENTS:

• 8+ years of Data Center facilities management.
• 5+ years of people management and leadership history, preferably in a technical environment.
• University Degree or College Diploma in a technical or other relevant discipline preferred.
• Proven ability to manage multiple competing priorities and guide teams through stressful situations.
• Able to understand mechanical and electrical systems, designs, and drawings. (e.g. HVAC, condensers, electrical distribution infrastructure, single line diagrams, air flow dynamics, engineering drawings, etc.)
• Intermediate knowledge of Microsoft M365 products including Visio, Excel, and Project.
• Excellent oral and written communication skills.
• Strong interpersonal, organization, and time management skills.
• Experience in driving collaboration with cross-functional teams.
• Experience providing mentorship, people development and business value creation.
• Excellent knowledge of infrastructure and cloud computing technologies.
• Able to understand technical requirements and develop implementation plans.
• Able to learn new technical concepts quickly and create audience-appropriate documentation.
• Provide general 24/7 availability to respond to emergencies (excluding planned time off).
• Self-manage a flexible work schedule, including evenings and weekends
• Comfortable adapting to changes in requirements and responsibilities
• Be a self-starter, take a pro-active approach and drive innovation, have an analytical nature, be calm under pressure, and have a passion for problem-solving.

• Provide leadership to a team of technicians including scheduling, training and performance management.
• Conduct formal employee reviews and regular informal feedback discussions with all team members.
• Provide support to commercial teams and consult on pre-sales and post-sales activities.
• Be accountable to our customers, project timelines and the accuracy of our management systems.
• Infrastructure operations including daily rounds, onsite vendor management, record keeping, coordination and planning of general maintenance systems to ensure data center availability.
• Maintain accurate inventory of data center assets.
• Maintain accuracy of internal documentation such as facility floor plans in Visio, MEP drawings, and CMMS and DCIM platforms.
• Support internal change management process with the creation and maintenance of MOPs/SOPs/EOPs and coordinated preventative maintenances.
• Support capacity planning and reporting against facility based metrics, and utility usage
• Prepare, manage and adhere to budgets and providing monthly reports detailing expenditures and identifying appropriate actions as required.
• Ensure documented polices and standards are adhered to, and any risks Identified are solutioned.
• Maintain and manage physical security of data center and ensure that all work performed within the data center follows company policies and local safety regulations.
• Drive adherence to compliance requirements and ensure any non-compliant findings are remediated.
• Additional tasks or projects as directed by your line manager.