Manager, Data Operations, 988 Crisis Service - IMG

at  Centre for Addiction and Mental Health

Job Description
Reporting to the Director, Data and Reporting, the full-time, contract (12 months) Manager, Data Operations for the 9-8-8 crisis service is accountable for the development and optimization of data and analytics infrastructure to support the critical needs of the national 988 suicide prevention hotline. This role is pivotal in ensuring that data-driven insights are harnessed to improve the service’s effectiveness, accessibility, and reach, ultimately saving lives.
In this capacity, the Manager, Data and Analytics leads a dedicated team of data engineers, analysts, and visualization experts in designing, developing, and implementing robust data pipelines, advanced analytics, and visualization systems. The role also encompasses the integration of machine learning operations and data governance processes to enhance decision-making and operational efficiency.

Job Requirements

• Bachelor’s degree in Data Science, Computer Science, or a related field; equivalent experience will also be considered.
• 5+ years of experience with data analytics, data warehousing, and/or data engineering, including experience leading technical teams in the development and implementation of data solutions.
• Demonstrated experience with the development of data models, ETL processes, OLAP, and data visualization tools.
• Strong understanding of machine learning operations and integration of AI-driven solutions within data systems.
• Experience with crisis intervention services, healthcare, or mental health services is highly desirable.
• Proficiency in SQL, Python, R, or other relevant programming languages; experience with Microsoft Office Suite, including advanced Excel and data visualization tools such as Power BI.
• Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into actionable insights for non-technical stakeholders.
• Strong organizational and project management skills, with a proven ability to manage multiple priorities in a fast-paced environment.
• Experience in big data analytics, data governance, and privacy compliance.
• Bilingualism (French/English) and/or proficiency in a second language would be an asset

• Manage the performance of team members, including recruitment, mentoring, performance evaluations, and professional development.
• Lead team planning, development, implementation, and evaluation activities, ensuring alignment with the strategic goals of the 988 crisis service.
• Promote a healthy and inclusive workplace that embraces diversity, encourages teamwork, and complies with all applicable regulatory requirements.
• Ensure effective collaboration with clinical teams, external partners, and other stakeholders to continuously improve the quality and impact of the 988 service.

Job Requirements

• Bachelor’s degree in Data Science, Computer Science, or a related field; equivalent experience will also be considered.
• 5+ years of experience with data analytics, data warehousing, and/or data engineering, including experience leading technical teams in the development and implementation of data solutions.
• Demonstrated experience with the development of data models, ETL processes, OLAP, and data visualization tools.
• Strong understanding of machine learning operations and integration of AI-driven solutions within data systems.
• Experience with crisis intervention services, healthcare, or mental health services is highly desirable.
• Proficiency in SQL, Python, R, or other relevant programming languages; experience with Microsoft Office Suite, including advanced Excel and data visualization tools such as Power BI.
• Excellent communication and interpersonal skills, with the ability to translate complex technical concepts into actionable insights for non-technical stakeholders.
• Strong organizational and project management skills, with a proven ability to manage multiple priorities in a fast-paced environment.
• Experience in big data analytics, data governance, and privacy compliance.
• Bilingualism (French/English) and/or proficiency in a second language would be an asset.