Manager/Deputy Manager/Assistant Manager (Operations Support)

at  CAA Civil Aviation Authority of Singapore

Manager / Deputy Manager / Assistant Manager (Operations Support)
[What the role is]
You will play an important role in providing personnel licensing operations for the CAAS Safety Regulation Group (SRG) to ensure that aviation safety is safeguarded and well-managed.
You will be working in a dynamic environment to bring satisfaction to members of public who require CAAS services on personnel licensing or use CAAS systems to process regulatory documents. You will have the opportunity to work with internal and external stakeholders across various domains.
[What you will be working on]
Working as part of an interdivision team, you will be required to process licence application from pilot, aircraft engineer and/or air traffic controller accurately. You are responsible to advise applicant on licence application requirements including identify requirements that were not met. You will also assist with the smooth operation of the CAAS Examination Centre and My PEL Hub, CAAS’ one stop centre for personnel licensing matters. You will have to provide timely responses to external stakeholders’ request, such as enquiries, appeals etc. You will also need to ensure the smooth functioning of CAAS systems and identify areas for improvement, participate in the development and implementation of enhanced processes.

[What we are looking for]

• At least 1 year of working experience in a customer facing role with involvement in process improvement, system management and operational support
• Good attention to details
• A team player and able to work independently when required
• Good interpersonal and communication skills, should be self-motivated and able to perform under pressure

Please refer the Job description for details