Manager - Digital Branches

at  ADIB Abu Dhabi Islamic Bank

ROLE PURPOSE:

• Manager - Digital Branches will oversee the development and operation of our digital branch network, from location selection to branch launch aiming to increase customer adoption and maximize sales within this innovative model, this role is essential in driving customer migration from traditional to digital channels and in developing a robust service catalog.
• Reporting directly to the Head of Digital Branches & ITMs, Digital Branches Manager will play a critical role in establishing and expanding our digital presence, driving customer engagement, and achieving sales targets.

SPECIALIST SKILLS / TECHNICAL KNOWLEDGE REQUIRED FOR THIS ROLE:

• Bachelor’s degree in business administration, or a related field (Master’s preferred).
• Minimum of 10 years of experience in retail banking, alternative channels, or digital banking.
• Proven track record of driving customer migration to digital channels and achieving sales targets.
• Strong understanding of ITMs, CDMs, and digital service models within banking.
• Excellent leadership skills with experience managing and motivating sales-focused teams.
• Strong analytical skills, with the ability to leverage data to make informed decisions and optimize performance.
• Exceptional communication and interpersonal skills, with the ability to work cross-functionally and drive change.
  Job ID 300002336917406