who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
role summary
The Manager, Digital Marketplace will be responsible for scaling and strengthening a newly launched Marketplace function within the Ecommerce & Marketplace team, delivering against forecast KPIs through a deep understanding of trading and operating with 3rd parties.

a day in the life

• Grow and scale our marketplace operations in Europe; devise and implement strategies that will help us achieve our multi-year goals for the channel.
• Manage the day-to-day operations of the business as a partner to third party marketplaces in Europe. Lead relationship with selected vendor to drive growth and capitalise on opportunity.
• Own revenue performance and other ecommerce KPIs of the channel; analysing, interpreting and acting on performance data to grow the business.
• Work with Finance and International partners to set forecasts for the channel based on quarterly activity.
• Work closely with our relevant teams to proactively maintain and enhance our brand visibility, product catalogue, listings and pages - and solve problems as they arise.
• Work with internal teams to create a merchandising strategy for marketplaces, including core inventory and seasonal product refreshes. Adapt product range and stock quantities to optimise sales based on internal and external data.
• Work with Digital Marketing to plan, optimise, execute and monitor on-platform marketing campaigns to achieve visibility, engagement, conversion and ROPI.
• Partner with INTL Digital Strategy function to evaluate success and optimise performance.
• Manage Digital Marketplace team, fostering an inclusive, supportive environment and coaching team to reach development goals.

qualifications, skills and experiences

• Comprehensive knowledge of online marketplaces and hands-on experience of growing brands on third party fashion platforms such as Zalando.
• Experience managing relationships and leading negotiations with third party digital partners.
• Experience managing in a large matrix organisation, plus experience of growing/developing teams.
• Excellent analytical and problem-solving skills, with ability to define, drive and deliver on customer and financial ROI goals.
• Team-oriented with ability to effectively communicate priorities and collaborate with partners across the organization at all levels.
• Strong communication/presentation skills.
• Demonstrated passion for all things Digital.

must haves

• Proven work ethic with utmost integrity.
• You are a master enroller and believe the key to success is collaboration.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Fosters connection by putting people first and building trusting relationships.

role classification
Your role is classified as hybrid under our global SSC Hybrid Workplace Policy.

In-person collaboration is important, and much of the role can be performed remotely. Work is performed at both the SSC office and home office every week.

• Work with internal and external stakeholders to facilitate the successful onboarding of product, before and during a season. Includes QA of product data, pricing and categorization, troubleshooting where needed
• Coordinate end-of-season markdown activations, with guidance from regional Planning team
• Work closely with our relevant teams to proactively maintain and enhance our brand visibility across key areas of the digital marketplace
• Liaise with Brand Creative and Fulfilment to ensure samples are ordered and delivered to partners in a timely manner
• Support Manager, Digital Marketplace in weekly and monthly trade reporting, focusing on KPIs including, but not limited to: gross/shipped sales, traffic, conversion, returns, on-site performance marketing, product trends, ROAS
• Attend and contribute to external planning and reporting meetings, sharing trade calendar and any relevant analysis

LI-Hybri

• Work with internal and external stakeholders to facilitate the successful onboarding of product, before and during a season. Includes QA of product data, pricing and categorization, troubleshooting where needed
• Coordinate end-of-season markdown activations, with guidance from regional Planning team
• Work closely with our relevant teams to proactively maintain and enhance our brand visibility across key areas of the digital marketplace
• Liaise with Brand Creative and Fulfilment to ensure samples are ordered and delivered to partners in a timely manner
• Support Manager, Digital Marketplace in weekly and monthly trade reporting, focusing on KPIs including, but not limited to: gross/shipped sales, traffic, conversion, returns, on-site performance marketing, product trends, ROAS
• Attend and contribute to external planning and reporting meetings, sharing trade calendar and any relevant analysi