Manager, Disability and Attendance Management

at  Providence Healthcare

Salary: The salary range for this position is CAD $54.16/Hr. - CAD $77.86/Hr. Summary:
Reporting to the Director, Occupational Health, the Manager, Disability and Attendance Management leads the day-to-day operations of the Duty to Accommodate-Disability Management and the Disability and Attendance Management team by providing supervision and guidance to team members and is the key organizational contact for disability management issues. The Manager has overall responsibility for the development, administration and evaluation of Disability Management programs/projects throughout Providence Health Care (PHC). The position ensures adherence to processes such as EDMP and DTA and consistency of practice, procedure and evaluation of outcomes across PHC; supports the provision of a safe and healthy workplace through the development and enhancement of disability management and attendance promotion programs with a focus on primary and secondary prevention strategies.
Delivers expert guidance and advice to management (and the team) on a wide range of occupational health matters such as disability management, accommodations, attendance management, ensures compliance with all current employment and labour regulations, statutes and collective agreements and PHC operational and business requirements. Gathers and collates information to identify service gaps and inconsistencies and to make recommendations and implement approved changes. Identifies, develops, implements and actions goals and objectives for occupational health services consistent with the strategic plan for Occupational Health and the People department and PHC policies, procedures and standards. Provides prevention and early intervention initiatives for employees that will assist them to improve health outcomes and maintain optimal function and activity in the workplace. Uses effective change management to encourage organizational compliance and engagement in disability management and employee wellness strategies. Promotes an environment of cooperation and mutual respect and enhances partnerships with key stakeholders both internal and external at a variety of levels. Provides ongoing consultation to multidisciplinary health care teams across PHC and represents stakeholders on committees and working groups as required.
Provides regular and timely updates to the Director on current issues and activities. Represents PHC in court proceedings and human rights tribunals as required including liaising with legal counsel on case preparation and strategy. Performs disability management advisor duties for a limited portfolio.

QUALIFICATIONS / SKILLS AND EDUCATION:

Education
A level of education, training and experience equivalent to a Master’s Degree in disability management or a relevant health care field. Seven (7) years recent, related experience as a senior Disability Management Professional, preferably in a health care setting, in a large complex unionized environment including experience in program development, implementation, marketing and evaluation at the supervisory level, or an equivalent combination of education, training and experience. Certification as a Disability Management Professional is an asset.
Skills and Abilities
Comprehensive knowledge of the development of Duty to Accommodate-Disability Management and Attendance Management programs involving unions, management and staff.
Demonstrated knowledge of current health and safety legislation, regulations and statutes.
Demonstrated knowledge of current employment and labour regulations, statutes and collective agreements.
Knowledge of current issues and trends in the health care industry, particularly as these pertain to Disability Management and human resource management.
Ability to lead, mentor and provide direction to others including team members, leaders and staff.
Ability to serve as counsel in the context of third party disputes such as arbitrations and labour relations hearings.
Ability to influence and negotiate with union, management, staff, and internal/external stakeholders.
Ability to communicate effectively and present clear and decisive information, using the principles of adult education.
Ability to effectively organize, prioritize and delegate work in order to meet deadlines.
Ability to develop and maintain effective working relationships, at all levels of the organization, with internal and external stakeholders.
Ability to lead change and manage conflict.
Strong mediation and facilitation skills and the ability to problem solve complex issues.
Demonstrated ability to work effectively both independently and collaboratively with a team.
Excellent interpersonal, oral and written communication skills.
Demonstrated proficiency in project planning and management.
Demonstrated ability to compile, analyze and maintain statistical data.
Knowledge of research methodology and commitment to program evaluation.
Ability to operate related equipment, including various computer software applications.
Physical ability to perform the duties of the position.

Manages the day-to-day operations of the Disability and Attendance Management team by providing leadership to team members through supervision, guidance, orientation and coaching. Facilitates resolutions to work issues. Assesses and monitors resource allocation within team and coordinates priorities and reviews status to ensure effective service delivery. Assists team members to define shared and individual goals, meet target dates and ensure alignment of team goals with client needs and Occupational Health and People strategies. Fosters team spirit and cooperation.
Recruits, mentors, coaches and develops team members and promotes cooperative working relationships within human resources and across other corporate departments. Provides regular and timely updates to the Director, Occupational Health on emerging issues and trends, and staff activities.
Designs, implements and evaluates the designed programs/policies according to evidence-based resources including comprehensive needs assessments, WSBC/LTD requirements, analysis of statistics, and current research literature in the areas of Disability Management.
Monitors and reviews all case management issues to ensure adherence to EDMP and DTA processes etc. and consistency of practice, procedure and evaluation of outcomes across PHC.
Identifies service gaps and inconsistencies, make recommendations and implements approved change. In conjunction with the Director, Occupational Health, identifies, develops, implements and actions goals and objectives for the Duty to Accommodate-Disability Management Advisors, and Coordinator, Disability and Attendance Management team to optimize resources and ensure a coordinated and consistent provision of expertise, advice and support to the organization. Liaises closely with the Director, Occupational Health to coordinate and ensure consistent practices between PHC overall.
Utilizes expert knowledge of applicable current employment and labour regulations, statutes and collective agreements and PHC organizational policies and practices to counsel, guide and provide expert advice to line management and the HR team(s). This counsel, advice and guidance includes medical case management, managing employee absence due to occupational and non-occupational illness or injury; and managing duty to accommodate process including negotiating, approval and sign off of DTA agreements in accordance with PHC Terms & Conditions/ policies/ procedures/ standards.
Provides PHC HR representation, leadership or guidance on a variety of internal and external committees, meetings or working groups. Develops and maintains effective working relationships with other Leads within human resources, providing consultation and advice on disability, wellness and attendance management matters as required.
Develops strategies and provides necessary direction to resolve human resource and operational issues. Develops strategic alliances with Senior Leadership Team members, Directors, Leaders/Managers and Supervisors and promotes consistent and best practices.
Represents PHC in court proceedings (e.g., ICBC cases) and human rights tribunals as required including liaising with legal counsel. Works with HR Managers and HR Partners and/or legal counsel to gather and prepare evidence to support the Employer’s position in arbitral proceedings regarding sick leave, GRTWs and accommodations and/or meets with arbitrators to review HEU files in situations where the Employee is challenging an accommodation decision.
Maintains communications and relationships with key internal and external stakeholders (e.g., GWL, HBT, WSBC, Human Resources, Unions, other Health Authorities, etc).
Works with Director to develop and evaluate the overall goals, objectives and operations of the team to support the People strategy.
Recruits, mentors, coaches and develops team members and promotes cooperative working relationships within human resources and across other corporate departments. Provides regular and timely updates to the Director, Occupational Health on emerging issues and trends, and staff activities.
Sets performance expectations and conducts regular staff performance reviews, identifying areas requiring improvement and taking follow up action as required to address performance problems.
Coordinates, researches and completes reports on specific subjects such as trends, and organizational human resource issues as required, or as assigned. Builds business cases for new program components and presents, with the Director, to the Senior Leadership Team for approval.
Ensures awareness of all current and prospective legislative and regulatory issues and communicates where appropriate to the organization. Develops and implements appropriate occupational health training and developmental programs to meet PHC objectives and to educate line management and the HR team on the occupational health issues, practices, standards, and trends.
Performs Duty to Accommodate-Disability Management Advisor duties for a limited portfolio including promoting return to work efforts, early identification of disability claims for the coordination of services and developing modified and/or alternate work opportunities to mitigate absences due to non-occupational injury and/or illness.
Participates in budget planning for the department and monitors and tracks expenditures for assigned area as applicable.
Promotes continuous learning and keeps abreast of emerging trends in job markets and best recruitment practices in a competitive market place by reviewing journals, newspapers and websites, and attending approved seminars or conferences.
Performs other related duties as required