Career Growth, Flexibility and Collaboration!
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Onfido, an Entrust company, is looking for Document Operations Manager to join the London team.

As a Document Operations Manager, we would like to see you display the following skills and experience:

• Analytical Skills: Make informed decisions based on data and interpret large datasets
• Coordination Experience: Proven ability to manage and delegate tasks to both internal and external teams
• Team Collaboration: A collaborative team player who thrives in a small team setting and effectively works with other departments, including Product, Engineering, and Sales
• Communication Skills: Strong ability to communicate and work effectively in a global, diverse team
• Metrics oriented: Demonstrate a strong focus on measurable outcomes, using data-driven decision-making and key performance indicators (KPIs) to set clear goals and track progress.
• Experience managing budgets
• Experience coaching and growing individuals and teams
• (Nice to) Experience with Process Outsourcing

The following technical skills are also desirable:

• Spreadsheet Proficiency: Skilled in using Excel or Google Sheets for data management and analysis
• Business Analytics Tools: Experience with business analytics tools such as Looker
• Project Management Tools: Familiar with Jira and Confluence

Responsibilities:

• Analyse performance metrics of documents at various stages of their lifecycle and their impact to KPIs, providing approaches to enhance performances where applicable
• Engage with Senior Leadership across Product, Sales and Engineering to understand business needs and set medium and long term plan and vision for the Doc Ops group
• Effectively managing budgets based on goals and be able to build business cases when there are opportunities to improvement
• Own the team roadmap and ensure planning both internally and externally align with company goals
• Lead, mentor, and coach a team of operations coordinators

About Entrust
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.
For more information, visit
www.entrust.com
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Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

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For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact
accessibility@entrust.com.
Recruiter:
Neha Rathore
Neha.Rathore@entrust.co

• Analyse performance metrics of documents at various stages of their lifecycle and their impact to KPIs, providing approaches to enhance performances where applicable
• Engage with Senior Leadership across Product, Sales and Engineering to understand business needs and set medium and long term plan and vision for the Doc Ops group
• Effectively managing budgets based on goals and be able to build business cases when there are opportunities to improvement
• Own the team roadmap and ensure planning both internally and externally align with company goals
• Lead, mentor, and coach a team of operations coordinator