Manager eCommerce Operation

at  METRO

Position Title: Manager eCommerce Operation
Requisition ID: 40129
Career Group (ADSP): Administrative
Division: Qc - Stratégie Num. / Commerce en ligne (80069071)
Department: Marketing and e-Commerce
Work Location: METRO ON - 5559 DUNDAS STREET W (#A-DUND)
Province: Canada : Ontario
Position Type: Permanent

Joining our team has its advantages:

• Flexible working hours to promote work/life balance
• Hybrid telework
• Flexible group insurance plan from day one
• Very competitive pension plan
• Generous vacation policy
• Weekly pay
• Employee and family assistance program
• Free parking
• Professional development opportunities
• Several ED&I programs and initiatives
• EV charging stations

SUMMARY:

The Manager eCommerce Operation is responsible for ensuring that department standards are maintained, for helping with training and opening of new stores, and for offering support to Store Managers in the respective operational area. This position is also responsible for the set-up of all new department initiatives in stores for assigned territory. The Manager will supervise and offer technical support in administrative and operational tasks of ecommerce department to help maintaining excellent customer experience. The manager will also, help in setting up recommendations/solutions to improve department efficacity and customer service excellence.

QUALIFICATIONS:

• College diploma or University Degree, or other appropriate certification

• 5 -7 years relevant knowledge and experience

• Intermediate computer skills – working knowledge of Microsoft Office, SAP and BDMS an asset

• Knowledge of SwedaMart an requirement (and various eComm hardware/software)
• Priority and change management.
• Highly organized and sense of responsibility

SPECIFIC RESPONSIBILITIES:

• Support the eCommerce Director in launching new tools and processes in store for assigned territory
• Responsible for set-up of new site and renovations
• Support the eCommerce department to offer excellent customer satisfaction and help in finding new tools/solutions to improve customer satisfaction
• Work with the Store Managers, Assistant Store Managers and eCommerce Director in identifying and correcting operational weaknesses in the department
• Conduct continuous review of customer needs and competitive activity in the market.
• Support Store Management in developing store employee skills, including technical, leadership and customer service
• Execute new practices, test new tools, new activities and provide feedback
• Execute follow-up on KPI (Labour scheduling, missing item, quality controls, customer satisfaction) for store under his/her responsibility
• Review, track, and report on applicable department audits
• Build and track, with the help of the eCommerce team new reference/procedure documents for Store Managers
• Follow all Company policies and procedures, government regulations, Health & Safety, and Food Safety regulations, as well as compliance with collective agreements.
• Build new training programs for every key role within the eCommerce department keep them up-to-date; Assist with training coordination for new employees
• Support the eCommerce Director in different presentations (quarterly conferences, other)
• Help in searching/developing succession planning for assigned territory
• Help in achieving annual eCommerce budget/business plan
• Other duties as may be assigned by Operations Management
• Observe and identify opportunities within eCommerce, to reduce costs while also improving operational and customer experience.
• Track objectives and execute plans to ensure they are met.
• Work with multi-banner teams to support and launch new program initiatives.
• Lead senior/executive level meetings alongside and in absence of Director.
• Plan, execute and control multiple projects at one time.
• Lead and mobilize the eCommerce operations team in their development and achievement of objectives.
• Manage and develop eCommerce technician.