Manager, Elevated Support

at  Insurance Australia Group

Have meaningful impact as a Manager, Elevated Support
Join the largest general insurance group in Australia and New Zealand.

ABOUT YOU

We are looking for someone with a great attitude and a growth mindset to join our team, ideally with following skills and experiences: -

• Experience (strategic and/or operational) working with executive teams of varying sizes and technical skills and knowledge.
• Exceptional written and oral communication skills with a focus on executive level support.
• Experience in providing leadership and direction to staff to motivate and develop them.
• Success oriented and committed to achieving challenging objectives and delivering excellence, goal focused, forward thinking, committed to empowering staff and delegating tasks when appropriate
• Self-motivated and directed, with the ability to effectively prioritize and execute.
• A high degree of technical competency including a thorough knowledge of Apple and Microsoft Windows OS including O365 product suite.

ABOUT US

IAG is the largest general insurance group in Australia and New Zealand. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, ROLLiN’, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.
We’re also guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change.
We’re passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

• Grow your financial future with 13% superannuation as standard.
• Access up to 50% off personal insurance, including home and motor insurance
• Flexibility through a program called MyFlex - supporting you to live life to the full

We’re ready for you. Apply today.
Learn more about who IAG is here.

As the Elevated Support Manager your role involves leading and managing a small team of specialists who provide white-glove technology support to an executive group of customers. These customers include Board Members, Board Liaisons, Group Executives, and Executive Assistants. Your team offers face-to-face support at our head office in Sydney and Auckland and virtually at offsite locations—a unique service offering.
You’ll build and maintain key relationships with these customers and collaborate with technology teams to address technology issues promptly. Additionally, you’ll proactively minimize or prevent future technology challenges by evaluating new service capabilities and ensuring alignment with business needs. Effective communication, engagement forums, and budget management are a key part of your responsibilities.
This is a full time, permanent role that is open to people based in Sydney, Australia
Due to the nature of this role, it is an in-office role.
Application closes 2 August 2024