Manager, ES Program Services

at  Government of Alberta

JOB INFORMATION

Job Requisition ID: 66522
Ministry: Jobs, Economy and Trade
Location: Calgary, Edmonton or Red Deer
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: February 7, 2025
Classification: Manager Zone 2
Salary: $3,241.74 to $4,362.44 bi-weekly ($84,609 - $113,859/year)
The Ministry of Jobs, Economy, and Trade supports economic development, promotes trade and investment, attracts skilled workers, leads childcare and promotes safe, fair and healthy workplaces.

QUALIFICATIONS

Bachelor’s degree in a related field supplemented with four years of progressively related experience.

KNOWLEDGE REQUIRED:

 Management theory and experience to lead in the recruitment, development, and performance management of staff.
 A demonstrated knowledge of departmental goals, direction, programs, policies, and procedures.
 Departmental human resource and financial management policies, union agreement, and Alberta Government programs/services.
 Comprehensive knowledge of and expertise in interpreting and applying legislation to processes.
 Thorough knowledge of the Code/Regulation, policies, and procedures to provide guidance to staff.
 Broad knowledge of numerous acts and regulations referenced in the Code/Regulation and relevant legislation that impacts the investigation of a complaint.
 Proficient understanding of labour-related case law, jurisprudence, and prosecution procedures/practices impacting operational activities of the business unit.

SKILLS AND EXPERIENCE REQUIRED:

 Experience working in a complaint-driven or regulatory program.
 Demonstrated management, leadership and/or supervisory experience; practical experience coordinating or leading teams and projects.
 Successful completion of a progressive assignment of responsibilities and accountabilities.
 Superior written and verbal communication skills.
 Excellent supervisory, leadership, interpersonal, coaching, and mentoring skills.
 Understands how to strategically prioritize and manage issues.
 Builds collaborative and supportive working environments based on trust and communication.
 Demonstrated commitment to Alberta Public Service vision and values.
 Research and analytical skills in terms of precedents, legislative interpretation, and policy analysis.
 Utilizes effective conflict resolution strategies with internal/external clients.
 Excellent customer service focus and proven relationship builder.
 The ability to promote and work efficiently within a group environment.
 Superior project management skills.
 Sound analytical and conceptual skills and abilities.
 Demonstrated time management and organizational skills.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to

ROLE RESPONSIBILITIES

The Manager, ES Program Services is responsible for two program services for Employment Standards Program Delivery (ESPD) – the Permits/Variances Unit and the Appeals Unit. The Manager is an integral member of the ESPD management team and reports to the Director of ES Program Services.
The Manager leads the Appeals Unit and establishes and maintains effective Appeals Program governance.
The Manager also ensures the effective administration of appeals and leads the Appeals team to meet their responsibilities with regards to the conduct of Decision of Officer Appeal reviews and fair and equitable mediation and dispute resolution.
The Manager is accountable for development and monitoring of service level agreements with Treasury Board and Finance (TBF) related to collections activities. This includes the provision of operational support, and liaison with the partnering ministry, as necessary.
The Manager is responsible for inter-departmental coordination of service delivery, reporting and issue management as well as the provision of up-to-date information regarding ES as it relates to collections.
The Manager promotes a team environment and is accountable for implementing effective human resource practices. The incumbent builds relationships and facilitates cooperation within the branch, with other government branches and departments, and with clients.
This position is responsible for collaborating with divisional management to ensure shared vision for success and consistent interpretation, application, and enforcement of legislation.
Responsibilities include: