Manager, Fee Billing and Controls

at  CIBC Mellon

COMPANY INFORMATION:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

POSITION OVERVIEW:

Fee Billing and Revenue Operation is responsible for leading and service delivery of Fee Billing unit and provides direction and leadership in the development, communication, implementation and management of Fee Billing and Revenue Operation functions. The individual’s responsibility will be to ensure accurate, complete and timely invoicing functions and revenue reporting. The individual requires detailed knowledge of fee schedules, billing, custody systems and good knowledge and relationships with Business Development, Relationship Management and Client Service Delivery teams. The incumbent will need to develop the team’s objectives including developing policies, processes, procedures and controls together with managing the accounts receivable and related General Ledger reporting functions.

QUALIFICATIONS:

• Bachelor’s degree with emphasis in finance, accounting or equivalent work experience in finance or accounting (CGA, CA, CMA)
• 5 to 7 years progressive industry experience in a leadership role, business experience in accounting, auditing, billing or relevant environment.
• Proven background demonstrating team leadership, sound judgment and decision making, process design/ re-engineering, project management, strong analytical and problem solving, coaching of staff and interacting with senior management.
• Demonstrated ability to lead/ facilitate project and or other special initiatives.
• Good working knowledge of Microsoft office and database management
• Strong organizational skills and attention to detail are essential, and excellent written and verbal communication skills.

• Responsible for the development of the team’s strategy and direction. Provide people and management oversight across Fee Billing team including offshore team.
• Provide regulatory oversight to offshoring activities and ensure all compliance and regulatory requirements are met.
• Provide vendor management and governance function relating to external provider and provide oversight, risk management relating to regulatory and operational requirement.
• Contributes to the development of RFPs from fee billing prospective based on extensive knowledge of CIBC Mellon’s products and services with respect to billing and revenue and client needs and requirement.
• Designs and maintains accountability framework (SLA, SOW, RCSA) for the Fee Billing department; implement integrated policies, control mechanisms, program review and analysis.
• Contributes to the continuous improvement and transformation of team’s performance through analysis and the development and implementation of sound management practices and procedures.
• Manage invoicing process including accruals and receivables. Ensure the invoices are accurate, complete and issued in a timely manner. Review and sign-off on revenue, JE, adjustment data, as required. Work closely with other Finance teams to ensure that data flows to the GL and reporting applications as intended and that it is appropriately reflected.
• Participates in senior management meetings and committees to provide expert advice related to revenue reporting and emerging management and business improvement issues with respect to billing and revenue operation.
• Represent the Billing team in a leadership capacity on projects as they arise. Manage assignment of resources to large as well as smaller project initiatives. Ensure that billing team is providing appropriate representation and that team is maintaining and providing project status appropriately and timely
• Ensure that fee schedules are accurately interpreted and are applied based on the rules set by the responsible teams and ensure that exceptions are identified and authorized per applicable policy. Interpret and apply policies, procedures and directives to resolve complex issues with respect to billing and feasibility of fee schedule implementation and revenue leakage.
• Ensure the team’s processes are designed and implemented to meet accounting and control principles and are efficient. Maintain procedure documentation. Ensures that the team is meeting internal policy and procedure requirements by being aware of the key controls, risks and compensating controls in his/her process flow and identifies changes in the operating and internal controls environment.
• Provides staff with direction and guidance, processes and tools to increase efficiencies and improve effectiveness of the services provided by the department, and status of work-flow; project completion, areas that need focus. Address obstacles that may be impeding team/individual progress.
• Provide management support to Business Development and Relationship Management in collection of outstanding receivables
• Provide oversight to fee billing related accounting activities, reviewing and approving reconciliations and accruals based on knowledge of accounting practices (IFRS, AFD, write-off principles etc.) and CIBC Mellon’s operational procedures and protocols
• Provide month-end revenue reporting and provide commentary with respect to variance analysis at the client level to explain variances and rationale for revenue fluctuations
• Investigates fee billing issues and discusses solutions including write-offs, with BDRM and Operations teams
• Manage departmental staff including recruitment, training, coaching, assignment of work, performance reviews.