Manager Field Operations

at  Rogers Communications

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top-notch service, connecting communities across Canada. We’re seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you’re ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

WHAT YOU’LL DO:

• Manage and mentor people – recruitment and staffing, coaching and mentoring, employee development, performance management, compensation recommendations
• Build and engage relationships with our family of employees and customers – daily communication with team members, monitoring engagement levels
• Identify and remove any barriers to the team or the business
• Manage and grow the business – roll out of new products, processes and tools; identifying opportunities for improving business
• Contribute daily to the delivery of an exceptional customer experience – handling customer escalations, monitoring work quality, and providing daily support to the team
• Be knowledgeable of and ensure team adheres to all applicable Health & Safety regulations
• Conduct regular site visits to assess operational performance, address challenges, and ensure compliance with safety regulation
• Create, manage, and adhere to operational and capital budgets

TO PROTECT OUR PEOPLE, BRAND AND ASSETS, A PRE-EMPLOYMENT BACKGROUND CHECK WILL BE CONDUCTED. AS PART OF OUR SELECTION PROCESS, ALL CANDIDATES MUST CLEAR A CRIMINAL BACKGROUND CHECK. ADDITIONALLY, A CREDIT CHECK AND DRIVERS ABSTRACT MAY BE REQUIRED DEPENDING ON THE ROLE.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position’s duties. If applicable, you must obtain the required license and provide proof of satisfactory to the Company that you have obtained it on or before your start date.
Schedule: Full time
Shift: Variable
Length of Contract: 12 Months
Work Location: 1820 Kingsway Avenue (7780), Port Coquitlam, BC
Travel Requirements: Up to 25%
Posting Category/Function: Field Operations & Installation
Requisition ID: 311802
At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.
Posting Notes: Customer Experienc