Manager Field Service Optics Germany (m/f/d)

at  Bruker

Overview:
The function of the DE Optics Field Service Manager is to manage the German Field Service Team as a highly competent, efficient and effective profit generating engineering service to the customer base. They will have an effective technical capability to enhance and support product sales opportunities based upon continually updated knowledge of customer expectations developed through ongoing personal involvement with the activities of installation and servicing teams.
Responsibilities:

QUALIFICATIONS

• A degree level engineering qualification (or equivalent) or be able to demonstrate a similar level of knowledge and skill gained by practical experience.
• A solid background in technologically advanced instrumentation
• Team Management experience
• A good of both spoken and written English
• A current valid driving license
• No visa or other restriction preventing travel in the USA or EU.

SKILLS AND EXPERIENCE

• Understanding of the Company’s products and core technologies
• Demonstrable ability to lead and motivate others and contribute to the organisation of a large team of skilled individuals
• Very good personnel skills
• Willingness to expand personal efforts to meet and exceed expectations
• Salesforce, Excel and Powerpoint Knowledge
• Very Good communication skills in English, written and spoken.

RESPONSIBLE FOR FINANCE OBJECTIVES:

• Local revenue recognition
• Service revenue and gross margin
• Assist in preparation of business plan
• Territory headcount planning and development

RESPONSIBLE FOR TEAM MANAGEMENT:

• Monitor and assess effectiveness, abilities of individual engineers and make informed recommendations for qualification measures, promotions or other personnel related action
• Schedule and attend local service team meetings
• Plan Field Service Engineers development and training
• Organize and complete Field Service Engineers appraisal and mid-year reviews and set objectives
• Identify and request human resources when the criteria is met through the current approval process

RESPONSIBLE FOR REPORTING TO CALID EMEA SERVICE MANAGEMENT:

• Analyze and follow up on Key Performance Indicators
• Work closely with EMEA Service Management to leverage all quality issues
• Assist with the implementation of common working rules
• Attend and participate actively in service management meetings
• Develop an ongoing relationship with EMEA Service Management and other local Service Managers
• Deliver new ideas, initiatives to improve overall Service deliveries and team performance
  Qualifications: