Manager, Field Service

at  Thermo Fisher Scientific

JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do ambitious work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

EDUCATION

• Bachelor or advanced degree in business, marketing, mathematics or sciences.

EXPERIENCE

• Requires 10+ years of experience; for managers with at least 3+ years in a management role.
• Thorough understanding and extensive experience in working with diverse service providers.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent in written, oral and presentation (communication) skills and English; ability to communicate well with customers and colleagues at all levels in the organization
• Good people leadership skills, team orientation and professional attitude
• Ability to energize team to accomplish goals
• Ability to integrate and work across matrix organizations
• Comprehensive computer skills: including database development and searching, PowerPoint, Word, spreadsheets
• Honest, independent, self-disciplined, innovative, responsible
  Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

• Develop and implement strategies for effective support of customers in the region.
• Achieve high level of Customer Allegiance.
• Build, lead and sustain an impactful, motivated team of Field Service Engineers and Supervisors, who are assigned to support different service areas and product lines.
• Maintain professional service support and processes via qualified personnel of Thermo Fisher organization or external providers.
• Drive operational and business performance measures.
• Lead regional P&L in line with plan/budgetary requirements.
• Partner with our commercial teams to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
• Effective critical issues management.
• Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
• Drive high quality and continuous improvement using our Practical Process Improvement Business System.