Manager, Field Service

at  Thermo Fisher Scientific

Milano, Lombardia, Italy -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate30 Nov, 2024Not Specified01 Sep, 2024N/AService Providers,Perspectives,Research,Technological Innovation,Computer Skills,Leadership Skills,Database Development,English,Mathematics,SpreadsheetsNoNo
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Description:

JOB DESCRIPTION

When you’re part of Thermo Fisher Scientific, you’ll do ambitious work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $35 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

EDUCATION

  • Bachelor or advanced degree in business, marketing, mathematics or sciences.

EXPERIENCE

  • Requires 10+ years of experience; for managers with at least 3+ years in a management role.
  • Thorough understanding and extensive experience in working with diverse service providers.

KNOWLEDGE, SKILLS, ABILITIES

  • Excellent in written, oral and presentation (communication) skills German and English; ability to communicate well with customers and colleagues at all levels in the organization
  • Good people leadership skills, team orientation and professional attitude
  • Ability to energize team to accomplish goals
  • Ability to integrate and work across matrix organizations
  • Comprehensive computer skills: including database development and searching, PowerPoint, Word, spreadsheets
  • Honest, independent, self-disciplined, innovative, responsible
    Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle sophisticated scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Responsibilities:

  • Develop and implement strategies for effective support of customers in the region.
  • Achieve high level of Customer Allegiance.
  • Build, lead and sustain an impactful, motivated team of Field Service Engineers and Supervisors, who are assigned to support different service areas and product lines.
  • Maintain professional service support and processes via qualified personnel of Thermo Fisher organization or external providers.
  • Drive operational and business performance measures.
  • Lead regional P&L in line with plan/budgetary requirements.
  • Partner with our commercial teams to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
  • Effective critical issues management.
  • Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
  • Drive high quality and continuous improvement using our Practical Process Improvement Business System.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Other

Other

Graduate

Business, Marketing, Mathematics

Proficient

1

Milano, Lombardia, Italy