Manager, Flexibility Markets

at  Hydro One Networks Inc

48955 - Toronto - Regular - Ongoing
Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.
It’s an exciting time to join the team at Hydro One!
We are seeking a manager to develop new customer offerings that help customers with their economic, sustainability, and reliability goals as they pertain to energy and flexibility market. This manager will be responsible for managing and developing customer programs that can be sustained and integrated into customer operations and support the goal of Hydro One becoming a trusted energy advisor for its customers, especially with respect to flexibility market.

GENERAL ACCOUNTABILITIES:

The manager will do the following:

• Manage and coordinate the planning, organizing, scheduling of activities associated with projects for customers. Assign work to ensure that quality and accuracy of work are maintained and on schedule.
• Provide advice, guidance and direction to staff in the resolution of work-related problems, as well provide clear expectations and performance measures. Provide leadership through demonstration and response to staff requirements to achieve targets and quality objectives. Make effective recommendations on human resource issues, including career counselling, hiring, discharge, discipline and resolving work performance problems.
• Develop and advance new program concepts based on reviewing other jurisdictions, customer research, etc.
• Manage staff in the development of pilot projects for customers and or full-scale program offerings including qualifying criteria, incentives, potential external vendors, and estimated benefits.
• Work cooperatively with external partners to gain participation, cost sharing, or information sharing, on coordinated pilots or programs.
• Develop approved product and vendor lists and negotiate with third parties to provide cost effective program opportunities for customers and favorable business case for the company.
• Manage the development of marketing materials for customers and trade allies, working with both internal and external resources.
• Manage staff in the preparation of business plans, business cases, cost benefit analysis, preparation of regulatory filings and submissions (as applicable) including setting performance measures and participating in benchmarking of customer projects and initiatives and other proposals related to customer programs.
• Maintain appropriate management reporting and tracking and evaluation.
• Act as an internal consultant and advisor for key strategic initiatives and coordinate strategic projects across lines of business, as required.

Program development may encompass:

• Residential customer energy management and flexibility market programs
• Commercial, industrial, and farm (C&I&F) customer energy management, including any linkages to the ISO market and fleet electrification
• Demand management programs for customer segments to leverage new smart meter technology for peak savings or load shifting
• Residential conservation and efficiency programs including mass market programs (e.g. efficient lighting, energy assessments, managed charging programs)
• C&I&F customer conservation and efficiency customer programs, taking into account the sometimes-unique customer requirements
• Municipal, Hospital, University and/or School programs to promote either demand management, or conservation, or both
• Low income, social housing and aboriginal housing customer programs
• Managerial accountabilities include managing direct staff and contributing to teamwork within the larger unit reporting to the Director, demonstrating flexibility to achieve the approved programs and targeted results through:
• Leading and mentoring a team capable of producing the outputs required
• Assessing staff capability to do the required work, now and in the future
• Conducting personal effectiveness reviews of subordinate staff to build relationships and trust, and to improve effectiveness
• Mentoring and counsel subordinates
• Maintaining a good external network of contract resources, suppliers, stakeholders and partners.

• Provide subordinates with appropriate knowledge, skills, information, work procedures and equipment to facilitate responsible behavior which will protect their safety and contribute to their healthProvide a work environment that supports and values diversity and is free from harassment

Please refer the Job description for details