Manager, Fraud Decisioning and Insights (Cards)

at  HSBC

Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management.
UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.
This role will align to our Fraud Decisioning & Insights team within UK Fraud who are responsible for the day to management of fraud across the business, ensuring that our fraud detection systems are fully optimised to detect fraud against the HSBC UK or its customers.
Where fraud occurs, the Decisioning & Insights team are also responsible for understanding the root cause of any fraud attack, identifying any control weaknesses or failures and escalating these to the appropriate control owner and the Fraud Control Design team.

In this role you will:

• Develop routines to and undertake in-depth analysis of fraud patterns then develop and implement.
• Enhance strategies within our fraud detection systems across one of the three core fraud typologies i.e., Card, Payments or Lending/First Party fraud.
• Manage the ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite.
• Manage flash fraud attacks on behalf of the Fraud Decisioning & Insights team.
• Interpret and manipulate large data sets to extract trends and identify issues and risk.
• Work with the Asst Managers to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner and the Fraud Control Design team to ensure that any required changes can be developed and implemented.
• Develop and implement routines, working closely with Operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified.
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud.

Requirements

To be successful in this role you should meet the following requirements:

• The role holder will ideally evidence proven expertise of working within an existing Fraud Analytics/Fraud Strategy team is desirable.
• Detailed knowledge of payment and/or account opening processes is desirable.
• Experience of working with Fraud Detection systems such as, SAS EFM is desirable
• Experience of working with Fraud Detection systems such as Falcon, Biocatch, Hunter and Threatmetrix is desirable.
• Knowledge of using, calibrating and optimising fraud detection tools is essential and experience of working across multiple fraud typologies would be an advantage.
• Relevant work experience in analytics (including using coding such as SQL/Python) would be an advantage.
• Previous stakeholder management experience essential.
• Experience of managing/coaching a team essential.
• Experience of developing new processes and ways of working would be preferred.
• Previous experience managing projects would be an advantage
• Previous experience managing incidents or audit issues would be an advantage

This role can be based in Birmingham, Leeds or Chester.
Opening up a world of opportunity
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500.

In this role you will:

• Develop routines to and undertake in-depth analysis of fraud patterns then develop and implement.
• Enhance strategies within our fraud detection systems across one of the three core fraud typologies i.e., Card, Payments or Lending/First Party fraud.
• Manage the ongoing monitoring of the fraud detection systems to ensure that they are performing optimally and in line with appetite.
• Manage flash fraud attacks on behalf of the Fraud Decisioning & Insights team.
• Interpret and manipulate large data sets to extract trends and identify issues and risk.
• Work with the Asst Managers to ensure that detailed root-cause analysis is undertaken to identify control and/or process/procedure failings that are driving fraud attacks, escalating to the process/control owner and the Fraud Control Design team to ensure that any required changes can be developed and implemented.
• Develop and implement routines, working closely with Operational teams to ensure that any fraud alerts generated have an appropriate treatment strategy dependent upon the risk identified.
• Provide regular feedback to the Fraud Operations teams where alerts have been released incorrectly leading to a successful fraud

To be successful in this role you should meet the following requirements:

• The role holder will ideally evidence proven expertise of working within an existing Fraud Analytics/Fraud Strategy team is desirable.
• Detailed knowledge of payment and/or account opening processes is desirable.
• Experience of working with Fraud Detection systems such as, SAS EFM is desirable
• Experience of working with Fraud Detection systems such as Falcon, Biocatch, Hunter and Threatmetrix is desirable.
• Knowledge of using, calibrating and optimising fraud detection tools is essential and experience of working across multiple fraud typologies would be an advantage.
• Relevant work experience in analytics (including using coding such as SQL/Python) would be an advantage.
• Previous stakeholder management experience essential.
• Experience of managing/coaching a team essential.
• Experience of developing new processes and ways of working would be preferred.
• Previous experience managing projects would be an advantage
• Previous experience managing incidents or audit issues would be an advantag