Manager, Fund Services Support

at  CIBC Mellon

COMPANY INFORMATION:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

POSITION OVERVIEW:

The purpose of this role is to provide oversight, guidance, training and assistance to the Business Analysts within the Fund Services Support Team.
This role will work closely with the Directors and BA’s within the Fund Services Support team, CIBCM / CIBC / Client IT teams, system vendors and Fund & Portfolio Services (FPS) teams to ensure FPS used systems are working as expected, and solutions to issues are actively worked on by the appropriate partner(s). In addition, they will be responsible for ensuring business requirements and testing is complete for delivered solutions.

QUALIFICATIONS:

Education/Experience

• Post-secondary education with a focus on accounting or finance
• 5 years experience in Mutual Fund accounting, or Investment administration or operations

Specific Knowledge & Skills (not preferred or an asset)

• A detailed understanding of Investment / Fund accounting, operations, processes, and enabling technologies
• Strong knowledge of application security and change management controls
• The ability to produce diagnostic, actionable deliverables to satisfy business needs
• Subject matter expertise on core business systems and interfaces (i.e. W360)
• Exceptional communication skills and the ability to communicate across multiple levels of management and / or clients
• Strong situational analysis and decision making skills
• Team player able to work effectively at all levels of the organization with the ability to influence and persuade others to move toward consensus

Working Conditions Unique to Job (i.e. Standard Office Environment)

• Combination of work-from-home and standard office environment
• Flexible works hours are possible at the discretion of department and division management
• Weekend oversight and support as necessary

• Lead BA’s in their support role for W360 and integrations with W360 including training, issue resolution, audit requests and support operations
• Provide first line of escalation for user and technical support for FPS systems used including W360 and integrations with W360
• Coordinate with CIBCM IT teams for support of FPS business teams to ensure daily system continuity and upstream / downstream data is delivered successfully
• Lead BA’s for requirements, development, maintenance and support for W360 reporting database solutions using Tableau and SQL Developer
• Lead BA’s for requirements, testing, maintenance and support of W360 enhancements
• Review work of BA’s as needed in support of the Fund Events initiatives of our Client
• Leads and coaches team members, supports and activates change and ensures effective human resources management (selection, employee development, performance management and rewards and talent management) to support the achievement of department goals and promote a positive employee experience