Manager, GTM Systems

at  hyperexponential

REVENUE OPERATIONS & ENABLEMENT AT HYPEREXPONENTIAL

The Revenue Operations and Enablement Team at hyperexponential are driven by and focused on reducing friction and improving efficiency in the revenue generation process. We derive insights about performance and behaviour, we help to inform strategy, and we help identify opportunities which enable proactive decision-making. Finally, which this role is absolutely key for, we own and manage the technology stack used within the revenue organisation, specifically Sales and Customer Success, which includes system design, data strategy/governance, implementation, technical administration and integration.

YOUR MISSION

We are seeking a highly skilled and motivated Manager, GTM Systems to join our growing Revenue Operations & Enablement team. The ideal candidate will have extensive experience in managing tech stacks, in particular systems regularly deployed in SaaS companies, with a particular focus on Sales and Customer Success. As a Manager, GTM Systems, you will be responsible for ensuring the seamless implementation, integration, optimisation, and management of our sales and customer success technology. Your role is pivotal in driving operational efficiency, enhancing data integrity, and supporting the revenue goals of our organisation. You will leverage your project management and business analysis skills to map processes end-to-end and implement solutions that align with business objectives.

KEY REQUIREMENTS

• Minimum 3 years of experience managing systems in a SaaS environment, with a strong focus on sales and customer success platforms.
• Salesforce Administrator certified, Salesforce Developer and/or Salesforce CPQ skill-set favourable.
• Administrator level proficiency and strong understanding of technology, process and metrics used by sales and customer success teams in SaaS businesses in particular Gainsight, Gong & Cognism
• Proven experience in system integration, data management, and process automation.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong project management skills with the ability to manage multiple priorities and stakeholders.
• Demonstrated business analysis skills, including process mapping and end-to-end workflow analysis.
• Exceptional communication and interpersonal skills, with the ability to train and support non-technical users.