Manager

at  HANSING RECRUITMENT PTE LTD

POSITION SUMMARY:

Our Client is looking for an enthusiastic and dedicated Customer Relations and Food & Beverage Manager to join our team. The ideal candidate will have a passion for hospitality, a keen eye for detail, and a commitment to providing outstanding customer service. This role requires strong leadership skills, a strategic mindset, and the ability to manage multiple tasks in a fast-paced environment.

QUALIFICATIONS:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in customer relations and food & beverage management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to manage a team and work in a fast-paced environment.
• Excellent problem-solving and decision-making abilities.
• Proficiency in [software or tools relevant to the position, e.g., POS systems, CRM software].
• Flexibility to work evenings, weekends, and holidays as required.

• Oversee and manage daily operations of the customer relations and food & beverage departments.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Train, mentor, and supervise staff to ensure high levels of customer service and operational excellence.
• Collaborate with the culinary team to ensure menu offerings meet guest expectations and industry trends.
• Monitor and manage budgets, inventory, and financial performance.
• Implement and maintain standard operating procedures and policies.
• Handle customer inquiries, feedback, and complaints professionally and efficiently.
• Analyze sales and customer data to identify opportunities for growth and improvement.
• Foster a positive work environment that encourages teamwork and personal growth.