Manager, Housing Follow-up Support Program

at  Good Shepherd Ministries

Reporting to the Senior Manager, Program and Case Management, the Manager, Housing Follow-up Support Program enhances the dignity and quality of life of Good Shepherd’s clients and visitors by assessing clients in personal crisis and assisting and advising in housing, social assistance, education and other health and social issues.

SKILL, NATURE AND SCOPE (REQUIREMENTS)

• Bachelor’s degree in Social Work, Psychology, Social Services or equivalent education and work experience.
• Minimum of five (5) years experience in program management and clinical supervision in social services agencies, particularly in agencies providing addiction or housing case management to the homeless.
• Demonstrated experience in providing leadership and coaching and promoting teamwork within a multi-disciplinary work environment.
• A thorough understanding of housing first, harm reduction, housing transition, homelessness, poverty, health and related issues, and knowledge of relevant statutory and volunteer services to effectively serve the homeless and the disadvantaged.
• Solid experiences in assessment, case management, crisis intervention, case coordination, housing case management and program development.
• Thorough knowledge of relevant legislations and government policies pertaining to housing, social assistance, health, etc.
• Working knowledge of the Residential Tenancies Act, the Housing Services Act, Ontario Human Rights Code, and Accessibility for Ontarians with Disabilities Act.
• Strong interpersonal and communication skills to maintain effective teamwork, which includes managing work overload, phone calls and dealing with employees, visitors and hard to-serve client population.
• Experience working in a homeless shelter is an asset
• Supporting clients with moderate to high needs clients.
• Experience in dealing with clients with mental health and addictions and providing support to co-workers to navigate clients with mental health and addictions.
• Excellent computer and organizational skills.
• Training in managing aggressive behaviour and health & safety.
• Demonstrated ability to adapt in a fast paced and changing work environment.
• Creativity and flexibility in achieving desired outcomes.
• Hospitable in dealings with clients/public/volunteers/staff, and other key stakeholders.
  Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Experience:

• supervisory: 1 year (required)

Work Location: In perso

• To act as an important communication centre for staff and service users for the efficient and effective communication of information necessary to assist clients in the Housing Follow-up Support Program
• To hire qualified staff and to maintain effective employee relations consistent with the policies, mission and values of the Good Shepherd as well as the Collective Agreement between Good Shepherd and the Union
• To motivate and retain qualified staff, provide effective performance feedback to staff on an ongoing basis to ensure staff are working at a satisfactory level; prepare and conduct regular formal performance evaluations and make recommendations for discipline and/or termination where necessary
• To monitor the city of Toronto’s strategic direction as it relates to Housing and Case Management and advise senior management accordingly
• To ensure the Housing Follow-up Support team provides client-directed, goal-oriented service planning that fosters developing independence, integrates appropriate referrals to community supports and/or long-term case management and embeds comprehensive discharge processes
• To ensure the Housing Follow-up Support team provides services and strategies to stabilize housing for people at risk of homelessness, including landlord mediation, support with navigating the Landlord and Tenant Board (LTB), arrears repayment and re-housing
• To participate in regular management review meetings on matters including policy development, personnel/service review, budget development related to the Housing Follow-up Support Program
• To assume responsibility for the administrative and daily operations of the program, ensuring compliance with City, Provincial and Federal policies and regulations related to the program conforming to the internal policies and procedures of Good Shepherd Ministries
• To represent and participate in all meetings and case conferencing processes with housing follow-up support providers (i.e. monthly case conference meetings) established by the Coordinated Access team, as required
• To assign duties and provide the necessary training Housing Follow-up Support staff and volunteers
• To collect and report program statistics and advising the senior manager of programs updates
• To work collaboratively and establish relationships with other Follow-Up agencies, the City of Toronto, and Toronto Community Housing Corporation/Toronto Seniors Housing Corporation
• To assign new referrals and support staff with clients on their caseload.
• To respond to inquiries in a timely manner
• To ensure staff follow the policies and procedures of the department and organization.
• To keep in regular contact with the program coordinator from the City of Toronto regarding client files that have been flagged to keep them updated.
• To look for ongoing training opportunities for co-workers.
• To perform any other duties related to the Ministries of the Good Shepherd as directed by the Senior Manager, Program and Case Management or delegate.