Manager I, Desktop Engineering (Desktop Software Packaging)

at  Navy Federal Credit Union

Overview
The Manager I manages professionals and/or leaders and is accountable for the performance and results of the team. Decisions are guided by policies, resources and business plan. The Leadership impact is the level of service and the team’s ability to meet quality, volume, and timeliness of objectives. The Manager I - Desktop Engineering is responsible for overseeing day to day activities for the desktop engineering team.

Responsibilities

• Provides 24x7 support and guidance to team and assistant managers
• Oversees metric and SLA adherence
• Coach technical staff through new and routine tasks
• Identifies and oversees service improvement opportunities
• Oversees technical adherence to organization directives, standards and instructions relating to systems under management
• Oversees all programs and projects ensuring on time, on budget, quality delivery
• Track data and write reports on team objectives and metrics
• Monitor and maintain desktop services throughout the organization, assigning resources to ensure operations
• Oversees supervisor functions including performance evaluations, team meetings, one on ones”
• Maintains relationships with supporting vendors

Qualifications

• 3 years systems management experience including Microsoft Endpoint Configuration Manager and/or JAMF Apple Device Management
• 3 years experience with advanced troubleshooting of Windows and/or Mac end points
• 3 years experience coordinating change management activities
• 3 years experience communicating at the enterprise level in regards to project and operational topics
• 3 years experience analyzing and mitigating operating system and application vulnerabilities with Microsoft Windows, Apple Mac and various applications
• 3 years experience managing vendor performance as it relates to contractual obligations
• Bachelor’s Degree Information Technology or equivalent experience

DESIRED QUALIFICATION

• General Knowledge and Experience in Desktop Software Packaging strategies and technologies
  Hours: Monday - Friday, 8:00AM - 4:30PM
  Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602
  About Us

You have goals, dreams, hobbies, and things you’re passionate about—what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Services

Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Responsibilities

• Provides 24x7 support and guidance to team and assistant managers
• Oversees metric and SLA adherence
• Coach technical staff through new and routine tasks
• Identifies and oversees service improvement opportunities
• Oversees technical adherence to organization directives, standards and instructions relating to systems under management
• Oversees all programs and projects ensuring on time, on budget, quality delivery
• Track data and write reports on team objectives and metrics
• Monitor and maintain desktop services throughout the organization, assigning resources to ensure operations
• Oversees supervisor functions including performance evaluations, team meetings, one on ones”
• Maintains relationships with supporting vendor

You have goals, dreams, hobbies, and things you’re passionate about—what’s important to you is important to us. We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we’re looking for team members who are passionate about our mission—making a difference in military members’ and their families’ lives. Together, we can make it happen. Don’t take our word for it:

• Military Times 2022 Best for Vets Employers
• WayUp Top 100 Internship Programs
• Forbes® 2022 The Best Employers for New Grads
• Fortune Best Workplaces for Women
• Fortune 100 Best Companies to Work For®
• Computerworld® Best Places to Work in IT
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Fortune Best Place to Work for Financial and Insurance Service