Manager, Implementation Services - Bilingual (French/English)

at  UKG Ultimate Kronos Group

COMPANY OVERVIEW

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

DESCRIPTION & QUALIFICATIONS

Description
The Implementation Manager is expected to drive a highly collaborative environment by understanding the business as a whole and
making resource deployment decisions to meet project deliverables in a timely and efficient manner. He or she will lead a function or
team of individual contributors responsible for delivering the UKG Ready product to end customers. This individual will also be
responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued
learning, clear directions and expectations, and continued process improvement.

Responsibilities include:

• Manage a team of employees by providing goals, feedback, development, and continued learning
• Provide technical leadership and guidance to the team to ensure projects are completed within expectations
• Collaborate with direct team members, Project Managers, and peers to establish monthly delivery forecast that align with established

organizational goals

• Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team

members to adjust workload as needed

• Anticipate problems or situations that could affect the team or peers. Assess the potential impact on own and others’ work, and develop

and execute the best work solution

• Manage escalated situations, establish appropriate remediation plans, and execute the plan to remedy the situation
• Track and monitor all team projects and engage as necessary to remove road blocks and ensure successful project delivery
• Monitor team member performance and productivity metrics
• Create a collaborative environment within the direct business team and throughout UKG
• Encourage open and honest communication within direct team as well as across the organization
• Continually solicit feedback from team members, peers, and supervisors in an effort to find new or better ways to operate, improve

efficiency, and/or develop themselves

• Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an

environment where employees take risks

• Proactively communicate relevant information to team members, peers, and superiors
• Ensure all personal and team administrative tasks are completed timely and accurately
• Ensure all personal are following the established best practices and methodologies
• Maintain fiscal responsibility within your team

Qualifications

Basic Qualifications

• Experience working for a Cloud company and/or having managed an implementation team
• 10+ years of experience, with 3+ years of people management experience
• HR/Payroll/HCM domain experience
• Bilingual (French and English speaking) required

Preferred Qualifications

• Ready HR/Payroll/HCM domain experience strongly preferred
• Strong analytical skills with the track record of driving change and process improvements
• Demonstrated ability to adapt to new technologies and changing environments
• Demonstrated leadership skills with the ability to work as part of a project team
• Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization
• Bachelors degree

• Manage a team of employees by providing goals, feedback, development, and continued learning
• Provide technical leadership and guidance to the team to ensure projects are completed within expectations
• Collaborate with direct team members, Project Managers, and peers to establish monthly delivery forecast that align with establishe