Manager, Information Systems and Data Management

at  Mount Royal University

Job Description:

QUALIFICATIONS

Education:

• University Bachelor Degree

Experience:

• 6 to 10 years of experience
• Experience working in fundraising in a post-secondary environment, and or large/complex related charity with large teams
• Experience with data analytics and custom report creation; experience with PowerBI an asset
• Experience with database and records management best practices
• Experience with change management and project management
• Experience with prospect research and pipeline management

Skills and additional requirements:

• Ability to lead, coach and develop staff; proven leadership and supervisory skills
• Ability to work in a cross-functional, team-based environment
• Exceptional project management skills
• Strong understanding of data management, data stewardship, and data governance; database structure, function; knowledge of Raiser’s Edge NXT or comparable platforms
• Strong verbal and written communication skills
• Strong analytical and problem-solving skills, able to identify and act on new opportunities, as well as anticipate future trends
• Knowledge and understanding of prospect research and pipeline management, as well as gift processing
• Keen interest in new technologies and how they can impact or improve the business

ABOUT THE ROLE

The Manager, Information Systems & Data Management is responsible for overseeing the development, implementation, and maintenance of information systems utilized by the University Advancement (UA) Office, ensuring data governance and compliance. This role manages the team responsible for the Advancement database, prospect research, and gift processing. Reporting to the Director, Advancement Services & Annual Giving, the Manager provides critical analytics support, assisting in identifying gaps and opportunities for the Foundation team through leveraging data insights and tools.
The Manager will create comprehensive reports and insights to advance our work and support data-driven decision-making. They are also responsible for the adoption and integration of new technologies and best practices, ensuring our teams remain at the forefront of efficiency and effectiveness. Ensuring data governance and compliance, the Manager will establish and enforce policies to guarantee the accuracy, reliability, and availability of constituent, alumni, prospect, and donor data.
In addition to these responsibilities, the Manager plays a key role in fostering a data culture within the Foundation and the broader University Advancement division. This involves promoting the value of data-driven decision-making, encouraging data literacy among staff, and advocating for the continuous improvement of data management practices.
While their primary focus is on serving the Foundation, the Manager also supports the broader UA division by accommodating the needs of various users who interact with our systems and tools. This role requires an understanding of prospect research and management, though the primary focus is on leveraging information systems and analytics to enhance the overall performance of the Advancement Office. This role requires a combination of independent initiative and collaborative teamwork to cultivate an engaged and effective team, encouraging curiosity, and taking initiative in their own work to drive continuous improvement. The Manager is expected to be proactive, innovative, and adaptable in a dynamic environment.
The level of decision-making and discretion in this role is significant, as the Manager’s decisions directly impact the Foundation and the broader University Advancement division. This includes ensuring compliance with data governance policies, and designing and maintaining data systems that are crucial for the team’s operations.
Work cycles can vary depending on project deadlines and the needs of the Advancement Office. The role involves complex work, requiring a deep understanding of data management, analytics, and technology adoption. The Manager must be able to handle multiple priorities and complex problems effectively.
This position is a full-time role working 35 hours per week and is eligible for a hybrid work arrangement.