Manager - Integrated Operations Centre

at  University Campus Infrastructure

Posting Start Date: 22/01/2025
Job Description:

JOB DESCRIPTION

The Integrated Operations Centre (IOC) is a new Smart facility set up under the Division of Campus Emergency and Security, University Campus Infrastructure.
The IOC leverages on cutting edge technologies to provide first level response to functions spanning across safety and security, facilities, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness.
The IOC – Centre (Operations) Commander will play a key role in ensuring the efficient operations of the IOC. You will be part of the pioneer team delivering operational success for the IOC.

Job Description

• Ensure the smooth operations of the IOC and duty team during each shift
• Monitor Campus Infrastructure operations using various IOC tech systems, spanning safety and security, facilities management, retail and dining, transport, housing, MICE, sustainability, and emergency preparedness
• Provide instructions and guidance to IOC Specialists to manage, de-conflict and resolve issues
• Ensure correct implementation of operating procedures and plans
• Monitor performance of IOC systems and service providers
• Coordinate and work with frontline staff, management, business units, contractors and service providers
• Perform weekly reporting and data analytics.
• Assist in the review and implementation of SOPs concerning IOC and its related functions
• Assist in the recruitment, training and development of IOC Specialists
• Assist the Head of IOC to identify areas of improvements to the IOC systems and procedures
• Assume the role of Site Incident Commander where appropriate

QUALIFICATIONS

• Basic Degree
• More than 5 years of working experience, with experiences in leading and managing teams
• Experience in facilities management operations is beneficial
• Must be able to work 12 hour shifts on a Day/Night/Off/Rest cycle
• Proficient in MS 365, specifically Word, Excel, PowerPoint and Teams
• Proficiency in BI, AI and Automation tools (i.e. Power BI, Power Automate) is beneficial
• Ability to communicate effectively with all levels, from peers to management to operational staff
• Customer oriented with the ability to adapt and respond to different situations
• Analytical and able to prepare reports, documentation and dashboards
• Confident in presenting to management
• Possess operational acumen and ability to think on the feet
• Excellent problem solving and troubleshooting skills
• Able to multi-task, prioritize and manage time effectively

Please refer the Job description for details