Manager, Internal Communications

at  LSEG London Stock Exchange Group

London Stock Exchange Group (LSEG) is seeking a Manager to support the delivery of Internal Communications.
We’re looking for a strategic thinker with a passion for building understanding of our purpose, strategy and culture, promoting transparency and delivering excellent communication. Using global moments to reinforce messages, this role will help drive behavioural change through a variety of digital and in person tactics and create narratives that resonate with the audience.
This individual will be highly collaborative, modern, dynamic and omnichannel in approach, will have a deep understanding of what drives people performance, always being data-driven and audience-centric.
Role Summary:
This role will report into the Director, Internal Communications D&A, SAM and Strategic Partnership, and will be accountable for developing and implementing strategic internal communication campaigns.
This will suit an experienced, Internal Communications professional who is able to juggle multiple projects and who is outcome-focused and fresh in thinking.
They’ll be able to work at pace, manage conflicting priorities where needed and work as a great team player and contributor in a broader global IC network.

What you’ll do:

• Strategic communications planning
• Develop and implement global all-company broadcasts and internal communication campaigns that align with our global objectives.
• Lead the planning and execution of global campaigns and broadcasts, ensuring consistency in messaging and branding across all platforms
• Using available tools and technologies to make sure communications are audience-focused, well-planned, data-driven, omnichannel and effective
• Create compelling and informative content for digital internal communication channels including newsletters, intranet, emails, videos and social media
• Collaborate across the function to gather insights and stories
• Stakeholder management
• Partner with leaders to identify communication needs and develop tailored messages by audience
• Facilitate two-way conversation across the organisation, ensuring that employee feedback is acknowledged and address
• Partner across our global comms team to ensure consistency in message
• Oversee the planning and execution of company broadcasts such as town halls, fireside chats and leadership briefings.
• Collaborate with external vendors, our studio team and content production team to ensure seamless execution of broadcasts and campaigns.
• Be data driven with a keen eye for metrics and analysis
• Meet Key Performance Indicators to measure effectiveness of campaigns and initiatives.
• Analyse feedback and engagement metrics to refine strategies and improve future communications.
• Feed into CAM planning team using our core IC planning tools to manage air traffic control and ensure other IC leaders understand the campaigns comms landscape enabling interdependencies to be clear and communications to be joined up across the company.
• Role-model LSEG values of integrity, partnership, excellence and change every day, both in the way we lead and through our communications approaches and materials. This includes the way we deliver compelling timely content and activity that is in our tone of voice and in line with global IC principles.
• Make sure we manage risk and promote a strong risk culture in all we do

What you’ll bring:

• The ability to communicate complex information simply and clearly to diverse audiences.
• Strategic thinking, prioritisation, ability to flex and a focus on delivery excellence
• Knowledge and understanding of our business and priorities and the ever-evolving technology landscape.
• Strong interpersonal skills, including ability to flex style to get the best out of people and stakeholders.
• Excellent written and verbal communication skills, including encouraging leaders to use ‘everyday speak’ Proficiency in digital channels and creating impactful content across digital and non-digital channels.
• Highly collaborative with a passion for partnership.

Preferred experience and capabilities

• Established communications practitioner able to work in and lead cross functional working groups.
• Passion for clear, compelling communications and articulating the opportunity in transformation programmes
• Proven record of aligning multiple stakeholders in pursuit of a shared plan
• Detail-oriented
• Exceptional project management and organisational skills
• Exceptional Powerpoint and writing skills (essential)
• Project management experience/qualifications (desirable)
• ‘Self starter’ with a track record of delivery in a dynamic environment. Speed, accuracy, and adaptability are a must.
• Able to influence and build trusted relationships with senior stakeholders.
• Experience working with and maintaining confidential and sensitive information

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
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• Strategic communications planning
• Develop and implement global all-company broadcasts and internal communication campaigns that align with our global objectives.
• Lead the planning and execution of global campaigns and broadcasts, ensuring consistency in messaging and branding across all platforms
• Using available tools and technologies to make sure communications are audience-focused, well-planned, data-driven, omnichannel and effective
• Create compelling and informative content for digital internal communication channels including newsletters, intranet, emails, videos and social media
• Collaborate across the function to gather insights and stories
• Stakeholder management
• Partner with leaders to identify communication needs and develop tailored messages by audience
• Facilitate two-way conversation across the organisation, ensuring that employee feedback is acknowledged and address
• Partner across our global comms team to ensure consistency in message
• Oversee the planning and execution of company broadcasts such as town halls, fireside chats and leadership briefings.
• Collaborate with external vendors, our studio team and content production team to ensure seamless execution of broadcasts and campaigns.
• Be data driven with a keen eye for metrics and analysis
• Meet Key Performance Indicators to measure effectiveness of campaigns and initiatives.
• Analyse feedback and engagement metrics to refine strategies and improve future communications.
• Feed into CAM planning team using our core IC planning tools to manage air traffic control and ensure other IC leaders understand the campaigns comms landscape enabling interdependencies to be clear and communications to be joined up across the company.
• Role-model LSEG values of integrity, partnership, excellence and change every day, both in the way we lead and through our communications approaches and materials. This includes the way we deliver compelling timely content and activity that is in our tone of voice and in line with global IC principles.
• Make sure we manage risk and promote a strong risk culture in all we d