Manager – IT Infrastructure - Bilingual (English & French)

at  VFS Services USA

VFS Global, the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide, We are Hiring an IT Manager- Infrastructure to manage all IT related support at all VAC’s in globe (Based in Ottawa) with overall responsibility of the unit’s efficiency & productivity whilst ensuring compliance to all processes.

Areas of responsibility and brief description

• To undertake responsibility for IT support to business (Infra and App) for the respective region including Regional Roll outs, FMS, Application co-ordination, IT Operations etc.
• To ensure overall responsibility for IT Applications support for the region
• Overall IT Infrastructure and IT application support for the Region
• Provide support analysis giving optimal solutions for support
• Ensure highest uptime of applications and overall delivery of software solutions for new projects by working seamlessly with various IT members.
• Management of IT Infrastructure of highest uptime
• Support & overall delivery of software solutions for the region
• Project management for various IT & business projects
• Vendor management
• IT & Project Budget preparations & tracking
• Ensure control of IT budgets for the region & operate in innovative ways to ensure cost-effectiveness & also maintain standard of service
• IT governance - Policy enforcement
• Corporate IT function - Audit, quality assurance, documentation etc.
• Manage the Internal reporting
• Client Management (Internal) & overall support function
• IT Procurement in co-ordination with central IT team and implementation
• Judicious use of natural resources
• Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.

REQUIREMENTS

This is a full time with Health benefits. Not a remote role. Occasional travel to other Cities (Toronto, Montreal, Vancouver and Edmonton)

Experience

• Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management including Windows 10, Windows 11, Group Policies, Security Compliance, Intune, SCCM/Microsoft Defender
• Experience with IT Support calls tracking and documentation
• Strong business communication skills and attention to detail, with emphasis on delivery timelines and expectation management
• Ability to handle and resolving IT issues remotely and direct client facing
• Experience in a start-up organization / project where end to end IT Scoping & implementation was executed (Infrastructure, custom developed application as well as packaged)
• Ability to assess and handle Inventory management
• Documentation skills including managing Standard Operating Procedures, Service Improvement measures.
• Experience in handling multiple IT Projects and IT Set ups
• Experience of working across multiple time zones and supporting multiple geographies will be advantageous.

Education: Minimum: BE - IT/MCA or global equivalent degree
Additional: Post graduate (MBA) or global equivalent degree, IT - Technical certification (GNIIT, Microsoft, ITIL, PMP, etc.)

Knowledge & Key Skills:

• Adaptability and presence of mind to handle complaints and escalations
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Knowledge of Networking - LAN/WAN
• Internet Technology
• Email systems - Microsoft Outlook

What’s in it for you?

• Competitive salary rate (70,000 - 75000)
• Opportunity to join a rapidly expanding company
• On the job training to help you gain more experience
• Relaxed environment with lots of responsibility
• Health, Dental and vision is covered

Please refer the Job description for details