Manager | IT Infrastructure

at  GMG

ABOUT GMG:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span four key verticals: GMG Sports, GMG Everyday Goods, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Operational Strategy and Implementation: Develop and execute a comprehensive operational strategy for both cloud and on-premises environments, ensuring alignment with business goals and efficiency requirements.

• Infrastructure Management: Oversee the day-to-day operations of servers, networks, and storage systems, ensuring optimal performance and availability.
• Incident Response: Lead the incident response team to investigate and resolve operational issues, ensuring minimal impact on operations. Conduct post-incident analysis and drive improvements.
• Cloud Operations: Ensure robust operational practices in cloud environments (e.g., AWS, Azure, Google Cloud). Oversee the deployment and management of cloud-based applications and services.
• On-Premises Operations: Maintain the operations of on-premises infrastructure, including servers, networks, and storage. Implement physical and technical measures to ensure smooth operations.
• Backup Administration: Proficiency in backup administration for SAP databases and applications using EMC Networker, Veeam, and other related technologies.
• IT Budget Management: Manage the IT operations budget, ensuring optimal allocation of resources and cost-effective solutions

ABOUT THE ROLE:

We are seeking an experienced Manager to oversee and enhance the operational efficiency and reliability of our cloud and on-premises environments. The ideal candidate will have a strong background in managing IT operations, implementing best practices, and ensuring the availability and performance of our infrastructure. This role requires a blend of technical expertise, strategic thinking, and leadership skills to support our business objectives and ensure smooth operations.

CORE RESPONSIBILITIES

Operational Strategy and Implementation: Develop and execute a comprehensive operational strategy for both cloud and on-premises environments, ensuring alignment with business goals and efficiency requirements.

• Infrastructure Management: Oversee the day-to-day operations of servers, networks, and storage systems, ensuring optimal performance and availability.
• Incident Response: Lead the incident response team to investigate and resolve operational issues, ensuring minimal impact on operations. Conduct post-incident analysis and drive improvements.
• Cloud Operations: Ensure robust operational practices in cloud environments (e.g., AWS, Azure, Google Cloud). Oversee the deployment and management of cloud-based applications and services.
• On-Premises Operations: Maintain the operations of on-premises infrastructure, including servers, networks, and storage. Implement physical and technical measures to ensure smooth operations.
• Backup Administration: Proficiency in backup administration for SAP databases and applications using EMC Networker, Veeam, and other related technologies.
• IT Budget Management: Manage the IT operations budget, ensuring optimal allocation of resources and cost-effective solutions.

Desirable: Infrastructure Security Proficiencies

• Security Strategy and Implementation: Develop and execute a comprehensive security strategy for both cloud and on-premises environments, ensuring alignment with business goals and compliance requirements.
• Access Control: Oversee the implementation and management of identity and access management (IAM) solutions, ensuring only authorized personnel have access to critical systems and data.
• Monitoring and Reporting: Implement and manage monitoring tools and processes. Generate regular reports on operational metrics, incidents, and compliance status for senior management.
• Risk Management: Conduct risk assessments, identify operational vulnerabilities, and implement appropriate controls to mitigate risks. Regularly review and update operational policies and procedures.
• Compliance and Governance: Ensure compliance with industry standards, regulations, and best practices (e.g., PCI-DSS, ISO 27001, NIST, GDPR). Coordinate audits and manage relationships with external auditors.
• Cloud Posture and Entitlements Management: Manage cloud infrastructure posture and entitlements to ensure secure and efficient use of cloud resources. Implement best practices for cloud resource management and cost optimization
• Vendor Management: Oversee vendor relationships, including the evaluation, selection, and management of operations vendors. Ensure vendor compliance with operational requirements and standards.
• POC/POV Creation: Lead the creation and execution of Proof of Concept (POC) and Proof of Value (POV) projects for new infrastructure technologies. Evaluate new solutions and technologies to enhance operational efficiency.