Manager, IT Product Management (Team Collaboration)

at  BAIN COMPANY

Domain knowledge (10%)

• Develops, maintains, and demonstrates domain expertise including both internal (Bain) and external (market) trends
• Stays in tune with changes in the AI space, investigating ways it can add value towards their product experiences
• Understands technical topics at a conceptual level - can collaborate with Technical product management team to inform a technology strategy that aligns with overall product strateg

In this role you will be a Product Owner mapped to the Team Collaboration product line. Your primary focus will be on enhancing experiences that include, but are not limited to, the ability to communicate, workplan, and collaborate on documents within a team setting. This includes managing a diverse array of 3rd party tools, including but not limited to, Microsoft Teams, OneDrive, and Atlassian apps. You will be the voice of the customer for the experiences / tools, tasked with maximizing value for our internal users. In this role you will also be responsible for staying on top of market trends, including AI, to discover new ways to add value to the business.
You will work closely under a Product Manager to develop your product roadmap and evolve your product experience. You will also partner with a Business Analyst and dedicated Agile team to execute on roadmap commitments. Additionally, this role will require you to work frequently with various stakeholders including but not limited to the broader TSG department, legal and general consulting teams.

Product Planning & Stakeholder Engagement (50%)

• Distill high level roadmap set by Product Manager into a clear and actionable sequence of work
• Ensure continuous communication with key firm and technology stakeholders to ensure alignment with roadmap and make right business decisions in the face of rapidly changing conditions and priorities
• Research and define the customer segments served by the product(s). Develop a deep understanding of customer goals and the value customers derive from the product(s), as well as future opportunities.
• Measure customer value/business outcomes through pilots, surveys, sprint reviews, KPI metrics, etc to ensure product fulfills vision and rapidly change roadmap to match evolving needs
• Create and execute end user communication, marketing, and training strategy, rapidly adapting based on feedback
• Works closely with other Product Owners across TSG to drive synergies in our products, with the goal of reducing friction for end users

Product Delivery (40%)

• Motivate and inspire product team by conveying the product vision and regularly align the team towards our broader objectives / business value
• Writes appropriate user stories in partnership with customers and technical teams to ensure work is clearly defined and addresses customer needs
• Maintains a clear, prioritized product backlog based on business value and the product roadmap, continuously reprioritizing to maximize total business outcome
• Partners closely with a Business Analyst to ensure all roadmap commitments are addressed
• Works with appropriate technical teams and third parties to deliver continuous feature releases & upgrades as well as optimizations to the core platform
• Actively participates in appropriate Agile ceremonies for this product
• Works with technical teams and vendors to further improve product experiences to maximize Bain team productivity
• May manage temporary or rotational staff like interns or contractors to help complete this work

Domain knowledge (10%)

• Develops, maintains, and demonstrates domain expertise including both internal (Bain) and external (market) trends
• Stays in tune with changes in the AI space, investigating ways it can add value towards their product experiences
• Understands technical topics at a conceptual level - can collaborate with Technical product management team to inform a technology strategy that aligns with overall product strategy