Manager, IT Service Desk

at  Burnco Rock Products Ltd

ROCK IT WITH BURNCO!!!

BURNCO is a growing, rock-solid business supplying aggregate construction materials in Canada and the US.
We’ve been supporting family values and building for the next generation for over a hundred years, and we need you to help make the next hundred years even better.

EDUCATION/CERTIFICATIONS, QUALIFICATIONS

• A Bachelor’s degree or diploma in computer science, information technology, or related field experience or equivalent
• Certification in ITIL, A+, MCSA or similar considered an asset

EXPERIENCE & KNOWLEDGE

• Experience with ServiceNow, or other ITSM ticketing systems
• 2-5 years’ experience in a similar IT support role, with leadership experience preferred
• Strong knowledge of IT processes, systems, applications, networks, and security
• Experience with Windows imaging and deployment tools (SCCM, Intune, etc.)
• Basic networking knowledge (TCP/IP, DNS, DHCP, etc.) and experience handling wireless network setups and troubleshooting
• Extensive Knowledge of Active Directory is a must
• Ability to terminate, and test copper cable

IMPORTANT: This position will require the successful candidate to:

• have and maintain a valid Driver’s License
• provide a valid passport - ability to travel to the US (specifically Texas and/or Colorado) and occasional travel within Canada may be required

How we see your role breaking down: