Manager, IT Services

at  Menlo Security

Menlo Security’s mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is a plus

• Leadership & Management:
• Lead, mentor, and manage a team of IT professionals, including system administrators, network engineers, and support staff.
• Develop and implement IT strategies and initiatives aligned with the company’s business objectives.
• Oversee the day-to-day operations of the IT department, ensuring the efficient delivery of services.
• Infrastructure Management:
• Manage the installation, configuration, and maintenance of hardware, software, and network systems.
• Ensure the availability, reliability, and scalability of IT infrastructure to support business operations.
• Oversee the management of data centers, servers, networks, and

telecommunications systems.

• Security & Compliance:
• Develop and enforce IT security policies, procedures, and protocols to protect the company’s data and systems.
• Ensure compliance with relevant regulations and industry standards, including data protection and privacy laws.
• Conduct regular security audits and risk assessments, and implement appropriate measures to mitigate risks.
• Project Management:
• Plan, execute, and manage IT projects, including system upgrades, migrations, and new technology implementations.
• Collaborate with other departments to identify technology needs and provide solutions that enhance business processes.
• Manage project budgets, timelines, and resources to ensure successful delivery.
• Vendor & Budget Management:
• Manage relationships with external vendors and service providers, negotiating contracts and ensuring the delivery of quality services.
• Prepare and manage the IT department’s budget, ensuring cost-effective solutions and efficient use of resources.
• Evaluate and recommend new technologies and systems that align with the company’s strategic goals.
• User Support & Training:
• Oversee the provision of technical support and troubleshooting to end-users, ensuring minimal disruption to business operations.
• Develop and implement training programs to enhance the IT skills of employees across the organization.
• Ensure the IT team delivers high-quality customer service and support.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is a plus.

  A minimum of 5 years of experience in IT management, including leadership roles. Strong knowledge of IT infrastructure, including networks, servers, and cloud technologies.

• Experience with IT security, data protection, and compliance.

• Proven project management experience, with the ability to lead multiple projects simultaneously.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work under pressure and manage competing priorities.
• Relevant certifications (e.g., ITIL, PMP) are highly desirable.