Manager, IT Support Services

at  Propel Holdings Inc

ABOUT US:

Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together.
We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we’ve been so successful and why our employees choose Propel to build their careers. It’s also why we’re one of North America’s fastest growing companies and a Best Place to Work.
Join us as we change the way employees, customers and shareholders succeed together.

REQUIREMENTS

• 5+ years of experience in managing IT infrastructure support or a similar role, preferably in a cloud-centric environment
• Proven experience in managing Microsoft 365, Azure, Active Directory, VMware, and endpoint management systems
• Familiarity with ticketing and asset management systems, with a focus on setting KPIs and driving support efficiency
• Strong knowledge of IT infrastructure, system administration, cybersecurity, and cloud computing
• Hands-on experience with monitoring tools, system diagnostics, and IT health check processes
• Familiarity with tools such as JIRA, Microsoft Intune, and other ticketing systems