Manager, IT

at  Thermo Fisher Scientific

EDUCATION

Bachelor’s Degree or equivalent previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years).
In some cases, an equivalency, consisting of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the role’s requirements.

EXPERIENCE

• 1+ year of team leadership responsibility.
• Demonstrated experience in managing a multi-lingual and multi-cultural end user support function.
• Experience of working in a regulated environment.
• Experience with GxP regulations (GMP, GLP, GCP), CFR 21 Part 11, and IEC 62443 standards, to implement IT solutions in compliance with the required guidelines.
• Knowledge of Good Manufacturing Practices (GMP), Software Development Lifecycle (SDLC) and Computers Systems Validation (CSV).

KNOWLEDGE, SKILLS, ABILITIES

• IT support for enterprise systems, including end-user ticket and on-call support, troubleshooting, vendor engagement, incident and problem management.
• Ability to work in a team structure, make decisions, solve problems, communicate inside & outside the organization, and analyze, plan, organize and prioritize work.
• Ability to simplify demanding concepts for non-technical audiences.
• Capacity to make decisions or recommendations based on area of assigned responsibility. Uses good judgement in gathering input for decisions.
• Ability to adapt to evolving technologies in a wide-ranging environment.
• Strong people management skills.
• Effective communication and interpersonal skills to effectively collaborate with multi-functional teams and end-users.
• Strong English written and verbal communication skills.
• Strong customer service/relationship building skills.
• Preferred candidates will have expertise or administration experience in one or more of the following applications: MasterControl, TrackWise Digital, Kneat, SampleManager, HP ALM, WERCS, Veeva, ServiceNow, RIMS, SmartSheet, Sharepoint.
  At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
  Apply today! http://jobs.thermofisher.com
  Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

• Provides work direction and supervision to assigned technical support staff.
• Manage team schedules and workload assignments.
• Participate in the planning and execution of IT projects related to application system upgrades, site implementations, and change management activities.
• Systems Administration and management of software applications, tools, and configurations.
• Collaborate with vendors and business colleagues to understand support needs and develop effective partnerships in a matrixed environment that delivers first class IT services.
• Ensure Global service levels and quality of service business objectives are being met through customer service quality and positive interfaces with customers.