Manager Learning Experience Services

at  Infinitas Learning

Who are we?
We at Infinitas Technology (the technology and product development arm of Infinitas Learning) are passionate about understanding and transforming the way people learn. We create educational solutions that touch the lives of everyone around us – both personally and professionally.
For everyone who discovers. For everyone who grows. For everyone who performs and challenges themselves. For your smallest dreams and your biggest ambitions. Learning will take you further. From your first day at school to the next step in your career. Infinitas is there for you and everyone who learns.‍
What do you do?
As Manager LX Services you will be responsible for the development and operation of the team within the Learning Experience (LX) department that is responsible for ensuring that all of our staff and authors are able to get the most out of the tools we deliver to create blended products. The team consists of consultants that help them understand what is possible, or the best way to solve a specific pedagogical or didactical need with our content chain and content model, as well as service delivery experts that provide the day-to-day support to resolve issues with either the creation or publication of content from the content chain. As a LX Service manager you will be part of the Leadership team of LX. You are expected to contribute to the strategy of the department and ensure you reach the goals that are set. This role is a leader within the content domain, and able to bridge the need of our customers with the capabilities of our content toolset.

Key activities include:

• Develop a high-performing LX consulting team that can act as a trusted partner to our internal publishing teams in terms of how to best structure and create market leading content using and make optimal usage of our tools and services.
• Ensure the development of assets and processes that allow the LX consultants to leverage each other’s expertise and ensure that our companies are able to learn from each other’s experiences even where there are differences in the details.
• Develop a high-performing content production team that can work closely each day as the 2nd line support team for all end users’ problems related to the content tooling and help them to quickly resolve their issues and work effectively.
• Collaborate closely with the Service Manager (Technology Operations) to align the first line processes for the help desk with the 2nd line of the content support team to ensure there is a seamless connection and no friction in the fast resolution of user issues.

This role will be responsible for guiding the development of processes that allow our consultants and support staff to be effective and work together with their colleagues in Product, Design and Engineering where needed in the development of new features or fixes to products that are already in use by our users.‍‍

What are our values?

• Mission-driven
• Open and empowered
• Servant leaders
• Diverse and Inclusive

Reliable and Accountable

• WHO ARE YOU?

While we don’t like creating a detailed set of criteria that then filters out some potentially great candidates, it is important you have an idea of the type of thing we will be looking for after you apply - so please take these as a guide, but if you are uncertain please don’t let it stop you applying!

• Master’s degree is helpful or an equivalent in working experience - we recognize that expertise can come from many sources.
• Experience with process optimization
• You are customer-focussed
• You are an excellent communicator - both verbally and in writing.
• You are a servant leader who is able to inspire, motivate and grow individuals as well as teams.
• You are proactive and solution-focused
• You are happy to work in a dynamic and agile environment, where change direction as we learn.
• Excellent written and verbal communication skills and able to communicate in English (though we can also help you to improve with this if you aren’t yet confident!)
• You are located in Europe

While we don’t like creating a detailed set of criteria that then filters out some potentially great candidates, it is important you have an idea of the type of thing we will be looking for after you apply - so please take these as a guide, but if you are uncertain please don’t let it stop you applying!

• Master’s degree is helpful or an equivalent in working experience - we recognize that expertise can come from many sources.
• Experience with process optimization
• You are customer-focussed
• You are an excellent communicator - both verbally and in writing.
• You are a servant leader who is able to inspire, motivate and grow individuals as well as teams.
• You are proactive and solution-focused
• You are happy to work in a dynamic and agile environment, where change direction as we learn.
• Excellent written and verbal communication skills and able to communicate in English (though we can also help you to improve with this if you aren’t yet confident!)
• You are located in Europ