Manager, Loyalty Strategy

at  Western Union

MANAGER, LOYALTY STRATEGY – COSTA RICA

Are you a strategist who is hyper-focused on growth and enhancement of existing loyalty program partnerships, to ultimately improve customer satisfaction, and advocacy? Do you have experience crafting and managing complex global projects that optimize and grow existing program partnerships, customer engagement, and aligning technology with business needs? Are you ready for your next career at a company that envisions a culture of global unity and boundless connection? Then it’s time to join Western Union as a Manager, Loyalty Strategy.

ROLE RESPONSIBILITIES

• Optimize and grow existing program partnerships to provide enhanced value to loyalty program members.
• In launched markets, create differentiated offerings in alignment with the global loyalty value proposition.
• Help guide transformation, growth, and evolution of our omni-channel program to ensure it delivers at pace across customer and commercial objectives.
• Accountable for reporting out on partner and program metrics.
• Maintain and share understanding of the loyalty landscape for our competitors and partners.

ROLE REQUIREMENTS

• 5+ years’ work experience in loyalty strategy and/or partnership management.
• Ability to manage external partnerships.
• Experience with loyalty program strategies and tactics is preferred.
• Experience in financial services is a plus.
• Strong strategic though leadership and analytical skills.
• The ability to translate customer needs into specifications and implementation.
• Solid knowledge of loyalty platform.
• Proven success partnering with Product and Engineering teams to ideate and build capabilities. that deliver customer value.
• A strong comfort level with ambiguity and a fast-paced environment.
• English fluency is a must.