Manager, Managed Services

at  Calabrio

Are you eager to dive into the dynamic field of AI? At Calabrio Inc, we’re opening doors for someone passionate about conversational AI to gain real industry experience. This role is perfect for those looking to make their mark in this emerging space. As a Conversational AI Consultant, you’ll be at the forefront of creating and managing intelligent bot solutions for our enterprise clients.
We believe in hiring for attitude, skills, and potential. We offer autonomy and flexibility for you to be excellent at delivering value and hitting goals. If you’re an entrepreneurial and results oriented person, who doesn’t shy away from a challenge, you’re going to enjoy working alongside us.

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers; we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed.

• Candidate must be located in Greater Toronto Area

Join our dynamic team as a Manager of Conversational AI team, where you’ll lead a talented group of consultants dedicated to delivering exceptional conversational AI experiences for enterprise clients. Oversee data analysis, optimize chatbot design, and ensure project success while fostering team growth. Your leadership will drive quality and innovation in our solutions. If you’re passionate about AI, this is the right place for you!

REQUIREMENTS

• Bachelor’s degree in a STEM field or Engineering, or significant relevant experience in Conversational AI space.
• 5 to 7 years of experience in tech professional services, preferably with some focus on designing and implementing high-quality chatbots and AI-based conversational analytics.
• 1 to 3 years of previous experience in a team leadership or management role is strongly desirable.
• At least 5 years of experience in client-facing roles.
• Familiarity with one or more conversational AI platforms, such as Google DialogFlow, Salesforce Einstein, Microsoft PVA, Amazon Lex, IBM Watson, or Kore XO, is highly desirable.
• Proficient in programming and query languages, such as Python and SQL.
• Knowledge of the software development life cycle (SDLC), with familiarity with both waterfall and agile methodologies.
• Proficient in Excel/Google Sheets and PowerPoint/Google Slides.
• Excellent interpersonal skills and ability to collaborate effectively with cross-functional teams.
• Strong passion for delivering exceptional results.
• High attention to detail and strong analytical thinking skills, with a proven ability to solve complex problems.

• Lead and manage a team of Conversational AI consultants to deliver outstanding AI-driven experiences for a portfolio of enterprise clients. Your team will provide the following services to our customers: