Manager, Marketing In House

at  Wyndham Destinations

WE PUT THE WORLD ON VACATION

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
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QUALIFICATIONS:

• High School diploma required. College degree in related field preferred.
• Successful Travel + Leisure marketing experience required
• Excellent communication skills both written and verbal.
• Must be highly motivated with a positive attitude and good work ethic.
• Problem solving ability.
• Ability to effectively coach, counsel and motivate direct reports.
• Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners).
• Ability to negotiate effectively.
• Working knowledge of marketing databases.
• Ability to lead by example.
• Must have Timeshare/ Vacation Ownership Experience.

• Responsible for interviewing, onboarding & training new team members.
• Conducts ongoing trainings.
• Partner with department leaders to coach and support new hires.
• Conduct weekly training for reps that are underperforming.
• Welcome guests warmly to the resort and provide them with a brief overview of the resort, resort activities and services, and things to do in the area.
• Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert).
• Responsible for booking guests to attend an owner update both by phone and face to face.
• Responsible for maintaining an excellent culture and environment.
• Maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budget.
• Maintain department standards of production and work as a team player.
• Prepare additional reports deemed necessary by management.
• Ensure any pertinent information related to Marketing is properly and timely disseminated.
• Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies).