Manager, Member Relations

at  ONTARIO HOSPITAL ASSOCIATION

BACKGROUND:

The foundation of the Ontario Hospital Association’s (OHA) 2023-2027 Strategic Plan is the need to be a strong and healthy association to serve hospitals so that they can change and evolve as organizations within Ontario’s health system. The OHA’s goal is to serve and actively support its diverse membership. Through advocacy, member engagement and knowledge transfer, labour relations and improved access to data and analytics, the OHA is enhancing the direct services it provides to members. We are committed to leadership and excellence by providing industry-leading guidance and advice to our members.
The OHA is looking for an energetic and passionate individual to lead our Member Relations team. As we are building a new Learning Platform to support our knowledge transfer function, we are actively looking for an experienced designer of learning programs. You have foundational knowledge of adult learning theory, instructional strategies, technology-enabled design and learning methods. You also have experience translating theory to applied learning interventions that are pragmatic; designing needs assessments, precise learning objectives, learning materials and evaluation tools; and experience in development of learning for all main delivery methods: virtual classroom, in-person, and e-learning.
You are experienced in building strong relationships with members and in shaping different forms of engagement. You are a great listener, with a compassionate and confident communication style that makes people want to work with you. You see the big picture and are an internal champion for enhancing value to members, while understanding how to maximize our operations efficiency and effectiveness. You are a team player and thrive in a fast-paced environment. You have a strong sense of accountability for your work and the service that you and your team provide to OHA Members, your colleagues and the organization.

MEMBER ENGAGEMENT AND KNOWLEDGE TRANSFER

• Leading the emerging Member Engagement and Knowledge Transfer Program designed to provide members with high-quality engagement and knowledge transfer opportunities by:
• Leading meetings of a cross-divisional team to facilitate coordination and collaboration; and,
• Developing foundational infrastructure to weave activities into daily operations, such as strategies, policies and procedures, and technology.
• Supporting the design, implementation and ongoing management of the OHA’s emerging learning platform. This includes working with OHA staff to:
• Procuring a platform to meet member needs;
• Integrating the new platform seamlessly into operations across the organization; and,
• Developing processes for users and training staff.
• Leveraging best practices, providing expert advice relating to the strategic and instructional design of new and existing member engagement and knowledge transfer activities across multiple content areas, and determining most appropriate modality. This includes providing support for knowledge transfer in areas such as hospital governance and financial performance.Providing leadership and program management support to new and existing programming, including upskilling other staff in the ongoing management of activities.

DON’T MEET EVERY REQUIREMENT?

If you’re excited about working at the OHA but your past experience doesn’t quite align with every qualification of this posting, we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.

APPLICATION PROCESS AND REQUIREMENTS:

All applicants must be legally entitled to work in Canada. The successful applicant must be fully vaccinated against COVID-19 (as defined by the Government of Canada) or have a valid vaccination exemption pursuant to the Human Rights Code. Further, they must provide proof of vaccination (or a valid exemption) prior to the start date, provide updated information as necessary, and comply with any ongoing vaccination-related requirements. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Please refer the Job description for details