Manager, Mobile Mortgage (Cambodia)

at  Hong Leong Bank

If you are looking to excel and make a difference, take a closer look at us…
Location: Phnom Penh, Cambodia

Responsibilities:

• Perform the onboarding mortgage customers to the bank to meet the target set.
• Deliver sales excellence in identifying and meeting the needs of the target customers.
• Conduct high sales quality standard by adhering to internal/external sales quality standard.
• Manage or participate in bank campaigns and some initiatives activities to support the mortgage growth in the market.
• On board new partnership with Developer and maintain relationship with existing business partnerships.
• Conduct a regular market survey on mortgage products and services.
• Assist Line Manager in Developing and updating the existing mortgage products respond to the customer need.
• Write, review and recommend the mortgage credit application to Senior Manager / Line Manager and committee for the approval.
• Ensure all progress of mortgage are complied with SOPs, Policy and regulators.
• Ensure all applications/credit papers submitted for approval are completed to a high standard in all respects.
• Work closely with all related parties to align bank strategy and ensure the compliance within internal and external regulatory framework.
• Lead by example, the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Handle customers’ complaints (if any) properly and promptly, and within regulated internal responding time.
• Perform a cross sell banking products to customers and refer customers to the respective team for customers request or need.
• Monitor the customer repayment and make sure they have prompt repayment.
• Manage and prevent pre-IL and IL.
• Work closely with collection for loan recover and come up with strategy to prevent IL.
• Perform a Call and follow up on fire insurance.
• Prepare the mortgage customer files, and keep in the assigned central place.
• Work with other tasks assigned by Line Manager or Head of PFS to achieve the whole target set.

Requirement:

Education/Qualification

• Bachelor’s degree in business, finance and related experiences.

Experience/Requirements

• Minimum 3-years experience in mortgage.
• Be able to write credit application and conduct loan assessment with customer.
• Good knowledge in bank product, especially mortgage.
• Good Communication with all Developer owners, and their sales staff.
• Good planning, organization, interpersonal and communication skills.
• Strong communication and negotiation skills.
• Good Leadership and motivation skills.
• Work independently with a Numeric and analytical skill.
• Conscious of details and accuracy.
• English is proficiency.

About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now.

• Perform the onboarding mortgage customers to the bank to meet the target set.
• Deliver sales excellence in identifying and meeting the needs of the target customers.
• Conduct high sales quality standard by adhering to internal/external sales quality standard.
• Manage or participate in bank campaigns and some initiatives activities to support the mortgage growth in the market.
• On board new partnership with Developer and maintain relationship with existing business partnerships.
• Conduct a regular market survey on mortgage products and services.
• Assist Line Manager in Developing and updating the existing mortgage products respond to the customer need.
• Write, review and recommend the mortgage credit application to Senior Manager / Line Manager and committee for the approval.
• Ensure all progress of mortgage are complied with SOPs, Policy and regulators.
• Ensure all applications/credit papers submitted for approval are completed to a high standard in all respects.
• Work closely with all related parties to align bank strategy and ensure the compliance within internal and external regulatory framework.
• Lead by example, the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Handle customers’ complaints (if any) properly and promptly, and within regulated internal responding time.
• Perform a cross sell banking products to customers and refer customers to the respective team for customers request or need.
• Monitor the customer repayment and make sure they have prompt repayment.
• Manage and prevent pre-IL and IL.
• Work closely with collection for loan recover and come up with strategy to prevent IL.
• Perform a Call and follow up on fire insurance.
• Prepare the mortgage customer files, and keep in the assigned central place.
• Work with other tasks assigned by Line Manager or Head of PFS to achieve the whole target set