Manager, Mortgage Underwriting

at  Neo Financial

COME BUILD A BETTER FINANCIAL FUTURE FOR ALL CANADIANS

At Neo, we’re building a more rewarding financial experience for all Canadians.
Life at a rapidly expanding tech startup is demanding, exhilarating, and not for everyone.
From world-class creative minds to brilliant engineers, it’s high-performing people that make Neo a workplace with passion and purpose.

Since being founded in 2019, Neo has built incredible traction and is one of the fastest growing fintechs in Canada.

• LinkedIn’s Top Startup in Canada for 2022 and 2023
• Top-ranked mobile apps and credit cards
• Canada’s top-rated credit card
• Team of 700+ people
• 1M+ customers in 3 years
• 11K+ retail partners

WHO WE ARE LOOKING FOR:

• Minimum 5 years of mortgage underwriting and mortgage fulfillment experience in the Canadian mortgage industry, preferably in Prime Mortgage space
• Minimum 2 years leadership experience
• A self-starter, with a positive attitude who can lead by example
• Experience with Google Suite platform is an asset
• Strong verbal and written communication skills
• Proven ability to foster and maintain strong business relationships
• Organized and process-oriented, with strong problem-solving skills
• Ability to work under pressure and multi-task in a fast-paced, deadline driven environment with a strong attention to detail.
• Able to work independently and as part of a team
• Project Manager: You take ownership of anything that is assigned to you
• Analytical: You can break down complex information for our clients
• Resourceful: You may not have all the answers, but you know how to get them
• Proactive: You are never idle and love being busy
• Ability to comprehend and assess documentation relating to mortgage down payment and borrower income confirmation
• Mindful awareness of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation when required
• Detailed knowledge of mortgage funding and quality assurance processes
• Positive attitude: We have a great culture and want to preserve it
• Relevant post-secondary degree and/or experience as a mortgage professional

WORKING AT NEO:

Joining Neo means betting on yourself and discovering your full potential. As individuals and as a team, we continually challenge ourselves and each other to do our best work. We’re making change happen at a rapid pace — providing endless opportunities to sharpen your skills, expand your knowledge, and find new solutions to complex problems. That means rapid career progression and constant learning opportunities.
The people who thrive at Neo are resourceful, relentless, and want to win. We hold ourselves to high standards, because we’re on a mission that matters — to transform financial services for the better. If that’s what you’re looking for, read on.
We trust, respect, and show up for each other. That means truthful conversations, frequent feedback, and working with people who push you to be your best. We’re evolving quickly as an organization, we work together in person, and the pace of progress isn’t for everyone. That’s why we’re looking for change-makers who love a challenge — who would rather blaze a trail through uncertainty than travel a well-paved road.
Our team members earn meaningful equity in the company through stock options — so Neo’s growth benefits everyone who helps make it happen. That also means taking on more responsibility than you may have had at your last job. We don’t get hung up on job titles or hierarchy — we’re focused on doing what it takes to accomplish our mission.
Check out these videos from our employees to learn more about Working at Neo.

THE ROLE

Reporting to our Senior Manager, Mortgage Underwriting, this individual will assist in supervising a remote team of mortgage underwriters within Ontario. You will be responsible for training and onboarding new team members, assisting with team inquiries, test and enhance operational processes as well as managing broker deals.

WHAT YOU’LL BE DOING:

• Complete higher approvals and review exception requests within delegated authority
• Support in responding to inquiries from underwriting staff , Mortgage Sales, Leadership and Mortgage Brokers
• Support process improvement initiatives and provide on the spot coaching and mentorship to underwriting staff
• Review and test underwriting operations processes and recommend lean improvements
• Assist in managing broker deal runs and deal structuring with Mortgage Sales
• Own and update the training and onboarding process of underwriting staff
• Support underwriters in following up with mortgage brokers for outstanding documents, ensuring each document is reviewed, complete and accurate
• Support the underwriting team’s adherence to defined Service Level Agreements, including acknowledging applications and following up on additional required information
• Support underwriters and coordinators with the funding and quality control process and offer recommendations to build efficiencies
• Assist with creating and managing reporting to understand and support individual contributors in achieving metrics
• Make recommendations for process and guideline enhancements
• Monitor and own team’s productivity and workflow to ensure optimal team efficiency and quality
• Liaise with external and internal stakeholders to complete administrative tasks in support of Mortgage Underwriting
• Foster a team environment focused on achieving all departmental objectives and goals in support of the business plan
• Support the underwriting team’s understanding of and adherence to operating procedures and guidelines
• Support leadership in adhoc activities and special projects and initiatives
• Liaise with and manage communication from third party service providers
• Remain current on latest industry developments and market trends
• Keep informed of Neo mortgage products/services, interest rates, lending guidelines and other pertinent information
• Adjudicate mortgage files as needed