Manager, Network Operation Center

at  Calian

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day.
Location
Remote, CAN
Job Type
Full Time

POSITION OVERVIEW

At Calian ITCS, we’re dedicated to providing top-tier managed services for our clients’ network and cloud infrastructures. As the Manager, NOC, you’ll play a pivotal role in maintaining, optimizing, and securing our clients’ IT environments. You will lead a team of technical engineers, fostering a culture of excellence in support and proactive network management. Your mission is to ensure high performance, security, and reliability for client systems by overseeing the design, deployment, and maintenance of resilient network solutions, all while building trusted client relationships and collaborating with other IT teams to deliver seamless support.
In this role, you’ll drive incident response efforts, guide capacity planning, and work closely with clients to understand their needs, designing solutions that align with their goals. As a technical leader, you will not only provide hands-on expertise but also offer strategic guidance and mentorship to your team, empowering them to resolve complex challenges and exceed client expectations.

Key Responsibilities

• Lead and Support: Manage a diverse team of technical engineers in delivering superior support for clients’ network and cloud infrastructures. Act as the primary point of escalation during network incidents, leading root cause analysis, troubleshooting, and mitigation efforts.
• Documentation and Reporting: Ensure detailed documentation of network and cloud configurations, and generate regular performance, security, and compliance reports.
• Vendor and Client Coordination: Collaborate with vendors, service providers, and clients to ensure timely and effective issue resolution and service delivery.
• Capacity Planning: Conduct proactive capacity planning to ensure client infrastructures meet current and future demands. Optimize resource allocation for balanced performance and cost.
• Cross-Departmental Collaboration: Work closely with other IT teams to deliver integrated and cohesive IT solutions.
• Client Relationship Management: Build and maintain strong relationships with clients, understanding and fulfilling their unique business needs with tailored IT solutions.
• Design and Deployment: Oversee the design, deployment, and maintenance of secure and high-performing network and cloud solutions for clients.
• Incident and Ticket Management: Provide comprehensive support for Microsoft Azure and network-related issues, ensuring SLA compliance for incident and ticket resolution.
• Technology Adoption: Guide clients in adopting new technologies to align with evolving business needs, ensuring seamless integration with minimal disruption.

Required Skills and Experience

• Team Leadership: Proven experience in leading teams within a fast-paced Managed Service Provider (MSP) environment.
• Azure Cloud Expertise: Strong, hands-on experience (3+ years) in designing, configuring, and maintaining Microsoft Azure environments.
• On-Premises Experience: Skilled in configuring and supporting on-premises environments.
• Networking Knowledge: Proficiency in network security and networking concepts as they relate to cloud infrastructures.
• Security Skills: Extensive experience with network security principles, including system hardening, firewall management, and cybersecurity protocols.
• Microsoft and Active Directory: Strong knowledge of Microsoft 365, Azure AD, Active Directory, and CSP.
• Firewall Management: Experience with next-generation firewalls, including Palo Alto and Fortinet.
• Technical Proficiency: Knowledge of Windows Server and workstation products, network architecture, and cloud concepts.
• Client-Facing Communication: Exceptional communication skills for direct client engagement and technical need facilitation.

Nice-to-Have Skills

• Certifications in Palo Alto, Fortinet, or Cisco products.
• Experience with Atlassian JIRA Service Management and Confluence.
• Technical writing skills for documentation and reports.
• Familiarity with FortiManager and FortiAuthenticator.

Required Behaviors and Attributes

• Leadership Under Pressure: Ability to lead effectively in a fast-paced environment while adhering to SLAs.
• Client-Focused Problem Solving: Proven troubleshooting skills with a focus on efficient client issue resolution.
• Clear Communicator: Strong verbal and written communication skills for clear and concise client interactions.
• Ownership and Accountability: Ability to take full ownership of issues and see them through to resolution.
• Independence and Motivation: Self-motivated with a proactive approach to team and client support.

Company Description
Calian IT & Cyber Solutions (ITCS) is a global cybersecurity, digital healthcare, application modernization, and IT solution provider. With 40 years of experience, we deliver proactive, efficient, and scalable solutions to industries such as defence, healthcare, energy, retail, hospitality, education, and manufacturing. As part of Calian® Group, we offer innovative healthcare, communications, learning, and cybersecurity solutions to move the world forward.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive work environment
• The chance to work with a dynamic and innovative team

As part of the Calian team, we

• Bring our “A” game for every client, every project
• Work hard and work together using collaboration to powerful advantage
• Attract and challenge great people and partners
• Are professional, calmly competent, and very capable, passionate, friendly, and personable, highly collaborative, proud but not arrogant

• Lead and Support: Manage a diverse team of technical engineers in delivering superior support for clients’ network and cloud infrastructures. Act as the primary point of escalation during network incidents, leading root cause analysis, troubleshooting, and mitigation efforts.
• Documentation and Reporting: Ensure detailed documentation of network and cloud configurations, and generate regular performance, security, and compliance reports.
• Vendor and Client Coordination: Collaborate with vendors, service providers, and clients to ensure timely and effective issue resolution and service delivery.
• Capacity Planning: Conduct proactive capacity planning to ensure client infrastructures meet current and future demands. Optimize resource allocation for balanced performance and cost.
• Cross-Departmental Collaboration: Work closely with other IT teams to deliver integrated and cohesive IT solutions.
• Client Relationship Management: Build and maintain strong relationships with clients, understanding and fulfilling their unique business needs with tailored IT solutions.
• Design and Deployment: Oversee the design, deployment, and maintenance of secure and high-performing network and cloud solutions for clients.
• Incident and Ticket Management: Provide comprehensive support for Microsoft Azure and network-related issues, ensuring SLA compliance for incident and ticket resolution.
• Technology Adoption: Guide clients in adopting new technologies to align with evolving business needs, ensuring seamless integration with minimal disruption