Manager of Case Management Services – North Vancouver WorkBC

at  YWCA Metro Vancouver

Job Description

• Supervise a team of case managers to ensure performance objectives are achieved with the ability to execute strategies to meet or exceed project deliverables
• Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all clients, including those of specialized populations
• Work within an outcome-based contract
• Work with case managers to provide coaching in addressing any client barriers through the use of diverse and appropriate interventions and building on strengths through an integrated case management model
• Provide ongoing coaching and support to case managers in referring Clients to appropriate interventions, administering Client Needs Assessments, and developing, revising, and monitoring Action Plans with clients
• Collaborate with the Quality Improvement and Training team to identify the training needs of case managers
• Provide mentorship, job shadowing, and onsite training support to new case managers and monitor progress/skills development
• Provide progress reports as directed by the Centres’ Senior Operations Manager and the WorkBC Leadership team
• Work closely with the Quality Improvement and Training team and the Office Manager to ensure accuracy in data entry and service delivery
• Review and approve skills enhancement applications to ensure accuracy and completeness
• Monitor file consistency for government and Quality Improvement audits and provide timely feedback to staff
• Participate in the monthly review meetings of the catchment and individual staff Performance Metrics Reports
• Develop strategies for individual case managers to enhance service access for each of their clients
• Work within government compliance regulations and policies
• Keep abreast of labour market trends, employment issues, community resources, employment programs, job training, and employment opportunities
• Be familiar with and able to support both staff and clients in using the latest technology
• Support with difficult clients’ conversations to resolve the matter at the case management level to reduce the possibility of escalating the matter further through the client issue resolution process
• Strategize with other YWCA WorkBC Teams and Management to continually improve processes and increase employment outcomes; liaise with other teams across catchments to ensure consistency in service, and best practices are shared and implemented; including participating in monthly cross catchment meetings with other Case Manager Coordinators
• Adhere to onsite Health and Safety Procedures
• Adhere to CARF standards and all external regulatory bodies
• Other duties as required