Manager of Key Account & Retention

at  VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.
Due to major growth we are expanding our Growth team in Toronto and are currently looking for a Manager, Key Account Management Team to join the team.

KEY RESPONSIBILITIES WILL INCLUDE:

• Continually examining the value proposition offered to high-value customers by our competitors, ensuring we stay ahead of the game, leveraging experiences and bonuses to retain and grow player spend with Luckyland Slots.
• Define a strategy that drives retention, growth and reactivation activities, while defending the business against bad actors.
• Collaborate with the senior leadership team and the Customer Operations Manager in optimising performance of the Account Management Team.
• Collaborate with Growth Insights & VP of AM to develop clear objectives and hold the team accountable to established KPIs to monitor and report monthly on performance metrics for the account management function.
• Develop the mentorship skills of team leads, ensuring they have the knowledge and resources required to effectively coach and develop their teams.

WHAT YOU WILL BRING TO THE ROLE:

• Minimum 5 years of direct people management & leadership experience.
• Minimum 3 years of experience managing other people managers/leaders
• Several years experience within a VIP Hosting or Account Management team, or in a consumer-facing organisation that demands the very best customer experience for the most demanding clients.
• Experience in the gaming industry is considered an asset.
• Roles may require flexible hours along with weekends.