Manager of Maintenance Systems Support

at  Vattenfall

Company Description
Vattenfall is a leading European energy company driving the transition to a sustainable energy system. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years and now have a mission of working for fossil freedom. We employ around 21 000 people mostly in our core markets in Sweden, Germany, the Netherlands, Denmark, and the UK.
Job Description
Do you want to shape the future?
We are offering an exciting opportunity as Manager of Maintenance Systems Support to be an important part in paving the way for Vattenfall towards Fossil Freedom!
The Manager of Maintenance Systems Support is responsible for the performance of the Maintenance Systems Support team, ensuring efficient management of operations and optimisation in providing support on systems towards the business for our offshore assets.
In this role you will support the Head of Supply Chain & Maintenance Systems and stakeholders within Supply Chain and Generation, to realize business objectives while ensuring compliance, as well as helping them with their business and operational objectives related to maintenance systems.
You will be managing and developing a highly competent team to ensure it is optimally set up to encourage the team’s development and performance, achieving the desired results both for the company and for the employees concerned. Like all leaders in Vattenfall, you will have three main focus areas: drive innovation to develop our business, connect people to the bigger picture and to each other, and accelerate learning to use your and your team’s full potential.

Your responsibilities as Manager of Maintenance Systems Support

• Work with Head of Supply Chain and Maintenance Systems to continuously develop, update and implement strategies and tactical activities that support the business objectives and operational efficiencies.
• Ensure the performance of employees within the team by ensuring efficient stakeholder management on work interfaces, as well as reviewing budget, resources, and development needs.
• Ensure that processes and maintenance system solution is complete and continuously improved, set strategically, supportable, and with high quality which enables users to execute their roles in the systems.
• Ensure work management of incident and change requests via the established ticketing system.
• Maintain system testing and support documentation, including processes and system blueprint, user instructions, test scripts, and training materials
• Determine and ensure that changes are supportable.
• Support Maintenance Systems Improvement team and Master Data to deliver to the business the solutions and support of SAP PM, MM, and connected systems, such as Neptune, SOI, External Access, etc.
• Provide system support, and pro-actively share with Systems Improvement team sustainable improvements ideas, including supporting Supply Chain and Maintenance Systems in the establishment/improvement of a ticketing system that caters to key stakeholders’ needs in collaboration with Maintenance Systems Support.
• Provide input to Maintenance Systems Improvement and Master Data teams to ensure a standardised process and systems solution and enable the continuous improvement of maintenance systems.
• Continuously optimise systems use and manage the expectation of support to users through SLAs.
• Ensure that users have sufficient knowledge thru trainings, dialogues and continuous updates, to properly execute their roles in the system.
• Provide efficient and customer-oriented systems support to stakeholders such as teams in Supply Chain and Maintenance Systems, Operations/Sites, and work with internal suppliers such as IT, Master Data, Systems Improvement and others, to ensure that support is provided and solutions are in place.

QUALIFICATIONS

• Bachelor or master’s degree in a relevant field
• At least 8 years of experience from working a similar position in the energy sector or a technical industry. Offshore/onshore wind knowledge from a development, project or O&M role is a merit
• A proven track record within system solutions
• IT-Systems knowledge in SAP PM/MM, SAP Integration software e.g., Neptune, mobile maintenance solutions or similar
• Extensive experience in technical and operation and maintenance
• Ability to lead international teams, driving a performance culture and development of key skills and knowledge is considered an advantage
• Excellent communication skills both verbally and in writing in English are essential, good language skills in Swedish or Danish are a plus
  To succeed in this roll you need to be an effective and persuasive communicator who is comfortable with presenting, building relationships and influencing others, while working effectively across diverse cultures and geographical locations. You need to be team player who supports and drives shared objectives through openness and a continuous improvement mindset, all while having health and safety as the highest priority.
  Location: Kolding in Denmark is the preferred location, but Solna in Stockholm Sweden is also possible.
  Additional Information
  We welcome your application, including CV and cover letter in english. Last day to apply is 27th September. We kindly request that you do not send applications by any means other than via our website. We do not accept applications through email. Selection and interviews will take place after the last application date.
  For more information about the position you are welcome to contact Hiring manager Joyce Tibangay Westi, joycetibangay.westi@vattenfall.com . For more information about the recruitment process you are welcome to contact recruiter Catalina Roa Rodriguez, catalina.roarodriguez@vattenfall.com .

• Work with Head of Supply Chain and Maintenance Systems to continuously develop, update and implement strategies and tactical activities that support the business objectives and operational efficiencies.
• Ensure the performance of employees within the team by ensuring efficient stakeholder management on work interfaces, as well as reviewing budget, resources, and development needs.
• Ensure that processes and maintenance system solution is complete and continuously improved, set strategically, supportable, and with high quality which enables users to execute their roles in the systems.
• Ensure work management of incident and change requests via the established ticketing system.
• Maintain system testing and support documentation, including processes and system blueprint, user instructions, test scripts, and training materials
• Determine and ensure that changes are supportable.
• Support Maintenance Systems Improvement team and Master Data to deliver to the business the solutions and support of SAP PM, MM, and connected systems, such as Neptune, SOI, External Access, etc.
• Provide system support, and pro-actively share with Systems Improvement team sustainable improvements ideas, including supporting Supply Chain and Maintenance Systems in the establishment/improvement of a ticketing system that caters to key stakeholders’ needs in collaboration with Maintenance Systems Support.
• Provide input to Maintenance Systems Improvement and Master Data teams to ensure a standardised process and systems solution and enable the continuous improvement of maintenance systems.
• Continuously optimise systems use and manage the expectation of support to users through SLAs.
• Ensure that users have sufficient knowledge thru trainings, dialogues and continuous updates, to properly execute their roles in the system.
• Provide efficient and customer-oriented systems support to stakeholders such as teams in Supply Chain and Maintenance Systems, Operations/Sites, and work with internal suppliers such as IT, Master Data, Systems Improvement and others, to ensure that support is provided and solutions are in place